Posted:
8/29/2024, 2:39:47 PM
Location(s):
Leinster, Ireland ⋅ Dublin, Leinster, Ireland
Experience Level(s):
Senior
Field(s):
Legal & Compliance
Quality, Training and Policy Lead
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
DUTIES AND RESPONSIBILITIES:
➢ Course correct non-performing metrics and analysts through root cause analysis and solid action
planning
➢ Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation
➢ Scorecard review & action plan
➢ Align with QTP site lead, global lead and service delivery lead on strategy for execution
➢ Motivate and strategize on efficiency, productivity and consistency targets
➢ Identify Milestones, scope, dependencies, issues, risk and success for QTP projects
➢ Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures
achievement of key performance indicators/project milestones.
➢ Review and control execution of standard processes across Quality, Training & Policy while engaging
functional strengths for business benefit
➢ Conduct researches, studies and data analysis to conceptualize proposals for improving business metric
in collaboration across teams
➢ Establish professional and career development programs for internal resources
➢ Provide recommendations to re-engineer existing processes
➢ Engage with internal and client stakeholders to ensure required resources and available and
strengthened for achieving goal
KEY QUALIFICATIONS SKILLS
College graduate with at least 5 years supervisory experience in Quality management.
Excellent oral and written communication skills.
Sound decision making and organizational skills
Ability to present complex information to a variety of audiences
Proficiency in MS office applications Excel, PowerPoint and Word
Experienced in talent management and succession planning
Experience in managing projects and data strategies for business outcomes
Other skills
Organizational skills and ability to manage tasks simultaneously
Project program management skills in areas of Quality, Training change management
Adaptable to learn new processes, concepts, and skills.
Demonstrates the ability to work as part of a team adding positive attitude and business focus
Ability to work in a fast paced work environment
Enjoying challenging opportunities
Ability to communicate in a dynamic environment throughout all management levels
Ability to solve urgent matters and work under pressure
Reliable, proactive approach to entrusted tasks
About Accenture:
Accenture is a leading global professional services company that helps the world's leading
businesses, governments and other organizations build their digital core, optimize their
operations, accelerate revenue growth and enhance citizen services—creating tangible value at
speed and scale. We are a talent- and innovation-led company with 742,000 people serving
clients in more than 120 countries. Technology is at the core of change today, and we are one of
the world's leaders in helping drive that change, with strong ecosystem relationships. We
combine our strength in technology and leadership in cloud, data and Al with unmatched
industry experience, functional expertise and global delivery capability. We are uniquely able to
deliver tangible outcomes because of our broad range of services, solutions and assets across
Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities,
together with our culture of shared success and commitment to creating 3600 value, enable us
to help our clients reinvent and build trusted, lasting relationships. We measure our success by
the 3600 value we create for our clients, each other, our shareholders, partners and
communities. Visit us at www.accenture.com.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing