Provide access control and protection for ERCOT against unauthorized intrusion or acts of sabotage. Responsible for a variety of customer service and security related duties that include providing information and assistance to visitors, employees, and staff; patrolling areas to detect security, safety and/or fire hazards; securing buildings; monitoring and controlling access to buildings and parking lots; information security; reporting incidents through detailed documentation; responding to calls for service; and assisting local authorities during emergencies.

JOB DUTIES

• Has basic skills in an analytical, technical, or operational process. Acquires job skills and learns standard ERCOT policies and procedures to complete routine tasks.
• Works on assignments that are routine in nature. Refers difficult or less routine issues to supervisor or higher-level workers for assistance.
• Works within clearly defined operating procedures. Normally receives detailed instructions on all work. Works under close supervision.

ADDITIONAL JOB DUTIES

• Control access of personnel, materials and vehicles
• Process security access of visitors
• Operate radios, telephones and computer equipment
• Monitor alarm system and CCTV equipment
• Perform security patrols and observe any and all activity at assigned post
• Provide first responder services as needed
• Report equipment malfunctions that could have adverse impact to security, safety, or  operations
• Deter criminal activity, misconduct, and safety violations
• Interact with ERCOT employees, contractors, and visitors at ERCOT facilities with courtesy and professionalism
• Be available to provide security services at other ERCOT locations as needed
• Compose reports for record of events and/or incidents
• Perform other duties as assigned

EXPERIENCE

• Requires minimum 2 years’ experience in a physical security, law enforcement, corrections, military or customer service capacity

EDUCATION

• High School Diploma or GED (Required)
• A combination of education and experience that provides equivalent knowledge to a major in such fields is required

Salary and level will be based on overall experience as determined by ERCOT.

LICENSES

• Texas Department of Public Safety Level III Commissioned Security Officer (Preferred)

ADDITIONAL REQUIREMENTS

• Pass a physical abilities test in accordance with the Security Training and Qualification Guidelines
• Pass State-required training or other qualifications for licensing

WORK LOCATION: Austin, TX

Day Shift 6AM - 6PM

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time. LI-MH1, LI-Onsite

Expected Salary Range:

$16 - $30

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