Job Description

Job Summary

Zendesk Employee Services is building intelligent, scalable platforms that bring AI-driven products directly to our customers’ workflows. We are looking for a Senior Software Engineer to serve as a technical leader within our R&D organization, shaping architecture and driving the delivery of robust, high-scale systems. We are seeking a Backend Engineer to join us.
You will be working on developing the core engine that serves the product of the company, and implementing it.
 

What You'll Do?

• Design and plan backend solutions for product needs

• Implement solutions and deliver production ready code

• Solve production issues and investigate scales problems

• Architect and implement backend systems that integrate modern AI/LLM frameworks, retrieval workflows (RAG), and intelligent automation into production pipelines.

We Want To Hear From You If You Have:

• 5-7 years of experience as a Backend engineer

• 4+ years in .NET

• Proven technical leadership and peer mentorship in backend engineering

• Experience with a declarative CI/CD platform

• Experience with at least one cloud provider (AWS, Azure, GCP)

• Experience with MongoDB - Must

• Experience with NodeJS - Advantage

• Experience with Kubertnetes - Advantage

• Experience with ElasticSearch - Advantage

• 2+ years of hands-on experience integrating AI/LLM technologies (OpenAI API, Anthropic etc) - Advantage

• Experience with infrastructure as code platform (Terraform, Pulumi etc) - Advantage

Why Zendesk Employee Services?

You’ll be part of a high-impact R&D group within Zendesk, combining startup agility with enterprise scale, and building AI-centric platforms that directly improve how organizations and employees work every day.

Ready to Lead and Innovate? We’d love to hear from you. Apply now and help us shape the future of employee services

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.