09/19/2024

Address:

33 Dundas Street West

Customer Solutions

We’re looking to change the way the world banks and you could be part of it. If driving change and making a difference is of interest, then come join our product management team. Be part of the change and help customers make real financial progress with differentiated product strategies, value propositions, and marketing offers; by developing and applying risk and return approaches and expert capability in portfolio and individual deal credit risk management; and leading cross functional teams to drive differentiated value for customers and bottom line impact.

Be a part of a winning team and understand how your work contributes to your team’s and BMO’s success through clear objectives setting and a transparent focus on outcomes. Feel the sense of belonging and respect that you value. Be inspired by a culture and colleagues to achieve your goals and find new path to success. Take pride in knowing you’re improving the lives of our customers, colleagues and communities. Experience the balance, support and flexibility you need with flexible work options, benefits that go beyond the basics to support you and your family in living well physically, mentally, socially and financially.

As the Director for Unsecured Lending, Account Management and Pricing, you will responsible for the management of strategies that drive experiences for our retail unsecured lending customers. You will deliver simple, pre approved offers for Credit Limit increases, manage life cycle pricing across all BMO channels for Unsecured Products and manage day to day service experiences for customers. All with a goal of delivering best in class experiences for our customers, with programs that deliver on customer needs.  The incumbent will report to the Vice President - Head of Unsecured Lending.

Key Accountabilities:

• Owns Credit Limit, Pricing and existing customer experiences for Unsecured Lending
• Understands and manages Credit Risk as a critical aspect of Unsecured Lending, and acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.
• End to end ownership of Pricing, Line Management and other account management strategies for Unsecured Lending working with cross functional teams from across the bank to bring initiatives and campaigns to life
• Make strategy and new initiative recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of Credit Risk, Pricing Strategy & Customer Engagement
• Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives
• Identifies emerging economic and consumer trends to inform decision-making.
• Recommends business priorities, advises on resource requirements, and develops roadmap for strategic execution.
• Develops sales strategy, growth metrics, and plans to achieve sales objectives.
• Leads a team of 4 to drive business objectives

Leadership & Management:

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. 
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. 
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. 

Product Management & Development:

• Develops and drives an end to end culture. Looking for opportunities across the lifecycle of pricing, limit and other account Management Strategies
• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment.
• Oversees the development of business analytics and insights (e.g. portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics, and predictive modelling).
• Understands and oversees end-to-end customer experience that may include interactions with clients and sales.
• Develops and implements action plans that meet financial and growth metrics.
• Develops an expert understanding of business/group challenges.

Governance and Risk Management:

• Acts as a subject matter expert on relevant regulations and policies.
• Manages risk associated with portfolio of products, including setting risk parameters and tolerance for credit losses.
• Work closely with partners to manage Credit Risk, Operational Risk, Compliance, Collections and more.
• Lead compliance activities specific to portfolio, understanding the external regulatory and legal environment and mitigating risks to an acceptable level.

Knowledge and Skills:

• 5+ years of Product Management or Strategy Development experience
• Experience working in highly data and model driven environments
• Experience presenting to senior leadership and crafting stories to articulate business issues succinctly
• MBA, B.Eng or equivalent work experience required
• Credit Risk experience is an asset
• Experience in large program delivery is an asset
• Experience working in a matrixed environment to deliver campaigns marketed to customers

$103,500.00 - $192,500.00

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.