The Associate Client Executive is primarily focused on leading the renewal efforts for existing accounts during renewal window and contributing to upsell sales motions within and outside the renewal window. This position is responsible for retaining existing client relationships in order to achieve client and revenue retention targets within an assigned territory or team.

About the Role

In this opportunity as an Associate Client Executive you will: 

• Meet and exceed targets of increasing customer retention and overall territory value ($10mil + across 2,000-3,000 accounts)

• Meet and exceed upsell targets for existing customers, through coordination with sales counterparts (2-3 sales reps)

• Review existing customer accounts, assessing needs, addressing concerns and presenting new products and/or services

• Provide high quality account management and support to assigned accounts as defined by management

• Communicate and coordinate retention activities with other groups as appropriate

• Maintain a working knowledge of company products, special sales programs and marketing efforts

• Maintain knowledge of internal business systems to efficiently gather and research customer information, provide accurate pricing and discount information.

• Meet and maintain established customer outreach & meeting metrics

• Coordinate new sales efforts with 2-3 Sales Executives

• Develop client relationships and drive territory value

About You

You're a fit for the Associate Client Executive role if your background includes:

• Experience working in an account management/sales or customer service environment

• Knowledge of the Accounting & Audit industry is preferred

• Excellent verbal and written communication skills including ability to interact professionally with internal and external customers

• Professional attitude and strong service orientation

• Highly motivated with the ability to meet scheduled deadlines in a fast-paced, service-driven environment

• Effective analytical and decision-making skills

• Strong organizational, problem solving, and time management skills

• University/college degree may be preferred, equivalent experience may be considered depending on position/department.

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What’s in it For You?
At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.