About the Role:

The Technical Systems Developer is a crucial member of our support team. You will focus on building and optimizing automated processes using scripting languages. You will be instrumental in ensuring seamless integrations between our tool stack and AWS services and developing functions that pull data from various API endpoints and our Snowflake database. This role demands a proactive approach, strong problem-solving abilities, and a foundation in AWS, Python, and SQL. 

Key Responsibilities:

• Develop, deploy, and maintain AWS Lambda functions to automate various processes and enhance operational efficiency.
• Build and manage functions that pull data from API endpoints and our Snowflake database.
• Collaborate with internal teams to understand automation needs and implement solutions that meet business requirements.
• Develop serverless applications that interact with Zendesk API and leverage OpenAI or other AI assistants. 
• Troubleshoot and resolve issues within the automated processes and integrations, demonstrating a high degree of independence and initiative.
• Continuously monitor and optimize the performance of our automated processes and integrations.
• Maintain comprehensive documentation of automation processes, configurations, and integration workflows.
• Stay updated with the latest developments in AWS services, automation tools, and best practices.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant certifications are a plus.
• 2-3 years of experience in building and managing AWS Lambda functions and other AWS services.
• Proficiency in Python for scripting and automation tasks.
• Strong SQL skills for data manipulation and integration with databases.
• Excellent problem-solving skills and the ability to handle complex challenges independently.
• Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Keen attention to detail and a commitment to maintaining high data integrity and reliability standards.
• A continual learner eager to stay informed on industry trends and emerging technologies relevant to technical operations and automation.

Nice to Have:

• Experience with integrating API endpoints and working with Snowflake.
• Experience with Zendesk API and developing Zendesk integrations/apps.
• Experience with AI assistants and building services that leverage OpenAI or other LLMs.

This role is designed for a dynamic individual who thrives in building efficient automated solutions and is committed to enhancing our operational capabilities to support our organization's growth and efficiency.

Note: While this position is fully remote, we're not currently looking to hire candidates based in the US or Canada.

System Requirements

• Minimum 15Mbps internet connection
• Minimum i5 processor or equivalent
• Minimum 12GB Ram
• Quiet working environment
• Steady power and internet connection