Director, Enterprise Applications

Enterprise Operations

US Exempt Regular

Full time

Stateside Exempt 4.5

Location: Adelphi, MD (Hybrid)

Summary:

The Director, Enterprise Applications is responsible for providing leadership, and guidance for the implementation, integration, maintenance, and enhancement of the core IT Enterprise Applications as well as the overall quality and level of service delivery. This individual will report to the Vice President IT Operations and manage multiple technology platforms and multi-disciplined teams across the organization. The Director, Enterprise Applications, monitors and controls the quality of operations at core tier 3 support level. You will work closely with leadership to understand processes and optimize systems in order to best support the business. You will actively participate in day-to-day operation of systems and prioritization of service delivery, as well as, longer-range strategy, planning and execution of enhancement projects.

Duties and Responsibilities:

• Ensure all Enterprise database systems are managed, maintained, documented and performing at an optimum level of high availability and low latency, using industry standards and best practices.

• Manage service delivery and SLAs by guiding incident resolution, problem management, maintenance and enhancement tickets raised by the end-users for assigned software applications.

• Collaborate with appropriate stakeholders to enable achieve of business objectives through the effective use of applications.

• Work closely with all IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the Corporate and IT strategies

• Navigate resolution of conflicting priorities and requirements across 3rd party vendors and/or departments.

• Develop relevant metrics and measurements; publish the performance of the services provided including outage communications and enable continuous improvement activities in collaboration with peer groups

• Continually assess business and user needs to analyze opportunities for innovative or optimized technology solutions.

• Promote an IT culture and attitude that is proactive, focuses on continuous improvement and raises the confidence level of the user community.

• Support short-term and long-term financial and operational goals with the successful delivery of programs and initiatives.

• Mentor and coach your team to ensure effective communication, continuous learning, teamwork, and development.

• Provide input to the Financial Capital and Budget Planning tracking software applications contracts.

• Lead and/or participate in special projects and assignments, as required.

• Participate in any other miscellaneous Company and departmental tasks, as required.

Skills:

• Demonstrable success in implementation, operation, maintenance, and support of enterprise level applications at the tier 3 level.

• Knowledge of advanced principles and techniques of database management, system analysis, design, programming, and documentation.

• Ability to perform complex analysis and research, identify alternative solutions, forecast consequences of proposed actions, and implement recommendations in support of goals.

• Ability to establish effective working relationships at all levels of the institution.

• Excellent oral and written communications skills.

• Self-directed/driven

Education & Experience Requirements:

Experience:

• Five (5) years of increasingly responsible experience in an Information Technology leadership position including staff supervision.

• A proven leader with a track record of delivering products and enterprise solutions that deliver impact.

Preferred Experience Requirements:

Education:

• Bachelor’s Degree

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at [email protected]. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range:

$162,000.00 - $172,100.00