Skill required: Talent Acquisition - Onboarding
Designation: Delivery Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs • Ensure strict confidentiality and security of client data throughout onboarding operations. • Accurately update client applications in accordance with user guides and process documentation. • Promote adherence to LWIs and flag inconsistencies or gaps to SMEs or leadership. • Foster team engagement through participation in team-building activities and collaborative initiatives • Identify and propose process improvement initiatives to enhance efficiency, accuracy, and control. • Monitor and enhance performance metrics, ensuring transparency and effectiveness in measurement systems. • Update daily process metrics and maintain comprehensive MIS reports. • Uphold the highest standards of customer service and ensure prompt resolution of outstanding issues. • Demonstrate ownership by proactively completing tasks and supporting related activities beyond immediate scope.
What are we looking for? • Interpret and analyze client-specific onboarding processes to ensure alignment with business rules and service standards. • Oversee the processing and auditing of employee service requests and tickets related to onboarding using HR systems and platforms (e.g., Workday, ServiceNow). • Ensure timely and accurate collection, verification, and processing of employee documentation. • Maintain and monitor onboarding records, ensuring systems are updated and data integrity is preserved. • Serve as the escalation point for onboarding-related queries and resolve issues efficiently. • Contribute to the development and refinement of onboarding frameworks, policies, and procedures in line with organizational objectives. • Provide operational guidance and support to the onboarding team, ensuring consistency and compliance across all activities. • Escalate complex issues appropriately and collaborate with stakeholders for resolution. • Participate in client meetings and document discussions through detailed minutes of meetings. • Ensure Standard Operating Procedures (LWIs) are regularly reviewed, updated, and communicated to the team. • Conduct root cause analysis for process issues and recommend corrective and preventive actions.
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

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