Payee Information Manager, French Language Program

Do you like collaborating across teams to deliver success for customers?

Would you like to manage a diverse portfolio of Payee Information Management team?

About our Team

Payee Information Management team supports the general business operations by providing various payment-related activities as a generalist or in a combination of disciplines in the Administrative Services.

About the Role

The Payee Information Manager (PIM) is responsible for supporting the Education, Reference, and Continuity books organization that include French Books and Encyclopédie Médico-Chirurgicale (EMC) Publishing for specific tasks during the content development process.

Responsibilities

• PIM help in creating record to make contributor payments of the French language books for the French Global Content Partners (GCP) team.

• Liaise with French Editorial team to obtain all relevant payment information for all authors and contributors for every newly signed/agreed title that contains non-royalty based payments and issue payments accordingly.

• Pay reviewers, ad hoc freelancers and SMEs, other payment requests from the French GCP team, ad hoc invoices for permissions payments following request from editorial and other support teams.

• Check payees’ records and update accordingly, if not available or a new payee, contact payee for setting up in the payment system/application.

• Adhere to agreed TATs for payee setup and payments. Handle purchase order requests per the SLA. Follow up with the finance team in timely manner to ensure that the payee set ups and payments are completed on time.

• Make payment requests for EMC articles' author flat fees, invoice payments for EMC Scientific Directors/Advisors, reimburse EMC members T&E expenses. Follow up with the payees as required.

• Queries and questions from the authors and business need to be dealt with in a timely manner.

• Report out to French GCP editorial staff on regular basis regarding progress of payments when requested.

• Help manage contributor agreement, complimentary copy (and other non-sales gratis copy) fulfilment. Set up and maintain author/editor contracts in Exari.

Requirements

• Ability to build, strengthen and maintain positive professional relationships.

• Excellent command in English and French languages that include both written and verbal is necessary.

• Strong analytical skills; Planning and organizing skills; Accuracy and attention to detail; Problem solving skills; Good interpersonal skills.

• Initiative: Proactive, acts before being asked; Flexible: Able to adapt to changing priorities; Teamwork; Personal accountability: Takes responsibility for own actions.

• An independent, strategic, and results-driven mindset, with a high level of diligence, as well as a customer-focused approach; handles confidential customer information appropriately.

• Bachelor’s or master’s degree in any discipline.

• 2-3 years of experience in customer-facing roles preferably in accounts payable or in the finance sector; Knowledge of end-to-end publishing process is an added advantage.

Work in a way that works for you

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

·        Working remotely from home and at our office in a hybrid working style.

·        Working flexible hours - flexing the times you work in the day in discussion with your manager.

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

·        Group Health Insurance Policy (covering self and family)

·        Group Life insurance/accident policy

·        Generous long-service awards

·        New Baby gift

·        Subsidised food provided (applies to India- Chennai)

·        Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave

·        Free Transport provided to and from the office (applies to India-Chennai)

Working for you

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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