At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

As an Incubation Implementation Manager, you are assigned to work with partners to establish a variety of payment solutions. Integrations range from various types of physical cards to virtual programs where physical cards may not be present for payments processing. Implementation Managers are client facing and enthusiastically work with internal and external stakeholder groups on planning and seeing that implementation is complete and on target. The Implementation Manager focus is in making sure that the partner and Elavon are successful in bringing their first customer to pilot as soon as possible, ensuring the quickest speed to revenue. They assist with consultation and implementations ranging in complexity and delivery. You will have exposure to a diverse group of entrepreneurial clients while guiding them and educating them on solutions that work best for their integration needs. As an Implementation Manager you will work alongside Sales Managers, Solution Engineers, and with Incubation Portfolio Manager to ensure successful transition of the partner for next phase.

Responsibilities of an Incubation Implementation Manager in the Third Party Sales Channel include the following;

• Utilize a CRM tool to manage client relationships
• Maintain open lines of communications with clients
• Owning client relationships from completed sale through successful implementation.
• Consulting with clients on their implementation goals, objectives, and program setup.
• Advocating for clients throughout the entire onboarding/implementation process.
• Holding weekly status update meetings with the client and representatives from stakeholder groups that are involved in the implementations
• Championing project management by coordinating with internal groups as well as the client to ensure timelines are met, issues are communicated, and questions are answered
• Resolving issues and escalating issues beyond span of control
• Creating, managing, and updating project plans to ensure implementations are on track for milestone achievements
• Preparing weekly meeting agenda and meeting notes.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Qualified locations: Minnesota, Tennessee, Colorado and Georgia.

Start Date: November 18th, 2024

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Three to five years of experience in project management activities
• Ability to travel

A highly qualified candidate will have the following attributes and many more:

• Expansive knowledge of the payment processing industry
• Thorough knowledge of assigned business line or functional area
• Demonstrated leadership skills
• Strong organizational, analytical, and problem-solving skills
• Advanced knowledge of project management
• Excellent written and verbal communication skills
• Drive continuous improvement within the organization
• Strong presentation skills and a mastery of Microsoft PowerPoint

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $73,610.00 - $86,600.00 - $95,260.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.