Director of Operations, Contract Management Operations (CMO)

Description -

Job Responsibilities:

• Own the Operations Tower of CMO which includes leading a highly engaged Global team of HP employees and Outsourced partner who focus on the Order to Invoicing Operations.
• Be the advocate for innovation and change across the organization, demonstrate thought leadership.
• Accountable for the success of the team in achieving the defined Operational performance levels & KPIs. 
• Collaborate with the Process & Compliance Tower of CMO in defining the strategy & roadmap for the future and execute the strategy.
• Stakeholder management of Market Services Sales teams, proactively understanding their needs and the needs of Customers and Partners, executing the Operational Strategy
• Drive execution of Compliance & SOX requirements defined for CMO.
• Strategically align & influence the priorities of Market teams, WS and other stakeholders.

Experience and Leadership behaviors:

• Advanced Degree is strongly preferred.
• Degree and 10+ years of related experience in running large operations groups, ideally in Sales Operations, Back-office Operations or Customer support roles.
• Experience building a large, scalable Operations team and working with Outsourced partners.
• Must have a proven track record of building strong partnership with stakeholder groups.
• Significant business relationship-building skills with multiple organizations and comfort working in a matrixed environment.
• Practical self-starter; motivated to learn and improve.
• Strategic Agility: Be ready for a constantly changing environment & adapt strategy very quickly.

Knowledge and Skills:

• Managing large strategic vendors operations
• Demonstrated ability to lead transformation of an organization to a services mindset, with customer centricity, thought leadership and strong change management leadership, while inspiring and maintaining engagement of our teams, internal stakeholders, and partners
• Balance between Effectiveness & Efficiency in large operations set up.
• Working in a Global ecosystem with coverage across markets.
• Lead effectively in a complex environment and deliver results; be able to influence with or without direct authority; able to balance between competing priorities and be flexible and creative.
• Strong resiliency, and entrepreneurial spirit.  Ability to operate in a rapidly changing environment and be comfortable with uncertainty and volatility.  Be comfortable with prioritization and reprioritization as business strategies evolve and be able to make decisions quickly.
• Demonstrate broad knowledge of end-to-end business aspects like revenue recognition, credit & collections, sales compensation
• Exceptional skills in management of people and building business relationships and partnerships across geographies, businesses, and functions.
• Knowledge in organizational design and planning and team productivity in a cross-functional organization.
• Excellent communication skills catering to a wide variety of audiences.
• Strong leadership and staff development skills.

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement