The Sr Operational Controls Analyst is responsible for executing the Company’s key risk programs that ensure it is in compliance with company policies, procedures, and all applicable laws, rules, regulations. Compliance regulations include agency and investor requirements, that may include reviewing and researching loan files.

• Prepares monthly reports which track and monitor material, moderate, and recurring exceptions identified during the reviews.
• Develop recommendations on any necessary revisions/updates to policies and procedures.
• Gather LOB requirements, develop standard test scripts within internal systems, and UAT, as applicable.
• Manage monthly vendor scorecard oversight.
• Effectively present information/respond to questions from managers, clients, customers, and public.
• Conduct reviews on loans requested by investors, agencies, insurers, or warehouse lenders.
• Analyze results from loan reviews and identify trends, either in loan quality or personnel.
• Escalate any loan concerns to management and provide all necessary justification/documentation.
• Provides guidance and training to less experienced Analysts.
• Perform other related duties as assigned by management.

• High School Diploma, or equivalent, required.
• Bachelor’s degree preferred.
• 5+ years' experience in mortgage servicing
• Prior experience with various mortgage operations applications.

• Strong Microsoft Office skills to include MS Word, Excel & PowerPoint
• Strong working knowledge of SQL/data systems, and mortgage servicing systems.
• Knowledge of FHA, VA, USDA, FNMA and FHLMC policies and guidelines.
• Knowledge of mortgage loan processing, compliance, investor products or loan servicing.
• Strong interpersonal, oral, and written communication skills.
• Excellent customer service orientation.
• Ability to multi-task, effectively prioritize tasks and responsibilities, effective time management.
• Strong analytical skills: effective decision-making skills with the ability to appropriately exercise independent judgment and escalate quickly where needed.
• Strong quality orientation with an attention to detail and accuracy.
• Ability to work independently, as well as effectively function as a member of the Business Controls Team.
• Accountability; strong work ethic.
• Integrity, ability to maintain and work with confidential information.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.