Project Role : Custom Software Engineer
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : Cerner
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary The Application Support Analyst provides front-line technical and application support for Oracle Health systems, ensuring timely resolution of production issues and seamless user operations. This role focuses on rapid incident response, accurate issue documentation, and escalation of complex problems to senior team members. The analyst contributes to maintaining system stability through proactive support, user assistance, and basic maintenance activities. ________________________________________ Roles & Responsibilities • Incident Management (AMS): Triage, analyze, and resolve Tier 1 and Tier 2 application incidents such as printing issues, user access problems, or basic functionality queries. • Issue Tracking: Log, categorize, and track all incidents and service requests accurately within the organization’s ticketing or tracking system (e.g., ServiceNow). • Escalation Management: Identify and escalate complex technical or functional issues to senior analysts or consultants, ensuring complete and clear documentation for follow-up. • System Maintenance: Perform basic production support activities, including user account setup, security access maintenance, and minor configuration updates as directed. • User Assistance: Provide responsive end-user support and develop simple user-facing materials such as job aids, FAQs, and quick reference guides. • Collaboration: Work closely with senior support teams and functional leads to ensure timely incident resolution and continuous improvement of support processes. ________________________________________ Professional & Technical Experience • 0–2 years of experience in a technical support, help desk, or healthcare operations environment. • Basic understanding of EHR system workflows or healthcare application functionality. • Proficiency in using ticketing and incident tracking tools (e.g., ServiceNow or similar platforms). • Strong customer service orientation with the ability to communicate effectively with end-users under pressure. • Demonstrated ability for rapid problem solving, task prioritization, and multi-tasking in a dynamic support environment. • Aptitude and willingness to learn Oracle Health (Cerner) or equivalent healthcare IT systems. ________________________________________ Additional Information • May require participation in rotating on-call or after-hours support coverage. • Opportunities for career progression into advanced analyst or consultant roles based on performance and technical proficiency. • Candidates with prior healthcare IT exposure or basic technical certifications (e.g., ITIL Foundation, CompTIA) are preferred. • Limited travel may be required depending on operational support needs.

15 years full time education

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