Preferred Qualifications:  

• English language communications required.  

• Excellent customer service skills.  

• Advanced computer skills; Opera, Workbook, and Delphi.fdc systems experience preferred.  

• One year of experience in the hotel industry is preferred. 

• Requires full availability including days, nights, weekends, and holidays. 

Responsibilities:  

• Coordinates the exceptionally friendly, professional, and efficient reception, registration, and account settlement for all hotel VIP guests.  

• Oversees the satisfaction of all guest requests and the resolution of all complaints received by any hotel- designated VIP.  

• Contacts VIP guests in advance of their arrival to the hotel to determine any special services required and then acts to deliver these special services. 

• Ensures delivery and maintenance of amenities at arrival and throughout the stay.   

• Works with Housekeeping, Engineering, Room Service, Meetings & Events, and Sales to satisfy all VIP requests.  

• Maintains accurate recaps of groups and high transient periods. 

• Attends pre-conference meetings when required.  

• Reviews group resumes and billing profile information.

• Other duties as assigned.