IAM Staff Engineer, Weekend Trading Support Systems

We are building a new, high-impact team dedicated to supporting our exciting new weekend trading capabilities. We are seeking an experienced and highly resilient IAM Staff Engineer whose primary focus will be providing expert, hands-on support, troubleshooting, and recovery for our mission-critical Identity and Access Management (IAM) systems. While project work exists, your core mission is ensuring the stability and high availability of the production environment.

Work Environment & Schedule

• Initial Training Schedule (First 3-6 months): Until the candidate is fully up to speed on our specific technologies and environment, the work schedule will be normal Monday - Friday business hours, working alongside existing IAM engineers for training and ramp-up.

• Target Shift Schedule: After the initial training period, this role will transition Saturday and Sunday as part of a 5 day week to cover weekend support. The target shift timing will be 06:30-15:30 IST Thursday to Monday.

• Office Requirement: This position requires a minimum 2-day per week in-office presence in your assigned location. Candidates must be within commutable distance of a CME Group office in one of the locations listed above.

What You'll Do (Primary Focus: Support & Operations)

You will be the go-to for operational excellence and advanced issue resolution for our core IAM platforms. Furthermore, you will be supported and backed up by a team of highly skilled engineers located globally who can bring additional knowledge and experience when required. 

Support & System Recovery

• Provide advanced, hands-on troubleshooting, problem isolation, and rapid system recovery for critical IAM systems and related components.

• Lend timely support assistance  for major incidents, participating in post-mortem analysis and implementing preventative measures.

• Take part in product upgrades depending on the situation and scope of the project, ensuring operational readiness.

• Perform in the on-call rotation and disaster recovery tests.

• Assist in our continuous improvement efforts to reduce repeated support calls and incidents”

• Participate in our continuous improvement efforts to reduce repeated support calls and incidents

• Cross-train with Cyber Defense to provide secondary support.

Engineering & Automation

• Support the maintenance of highly automated and reliable directory solutions.

• Proactively identify and automate existing manual tasks and processes to improve efficiency and stability.

• Research and implement security best practices across all supported platforms.

• Assist teams in identifying, safely storing, and retrieving their secrets in line with industry best practice and CME Standards..

Compliance & Documentation

• Deliver directory solutions that enhance security and compliance.

• Develop processes, guidelines, and robust documentation for consumption by internal teams.

• Aiding information gathering for audits and overseeing documentation efforts.

What You'll Bring (Minimum Requirements)

Technical Knowledge & Experience

• Experience: 5 - 7 years of application support and experience with IAM services, tools, and solutions.

• Core Systems: Proven, hands-on experience designing, deploying, and supporting large-scale enterprise IAM solutions, specifically including:

  • IAM IDAAS (Identity As A Service) and CIAM Platforms

  • LDAP Directories & Active Directory

  • Privileged Access Management systems

  • MFA solutions including hardware security keys

• Secondary Systems

  • IGA 

  • IVIP (Identity Visibility Intelligence Platform)

  • ITDR access control policies and rules

• Cloud Acumen: Experience with cloud computing strategies, concepts, and technologies, particularly with Google Cloud Platform (GCP) IAM primitives (e.g., Service Accounts, IAM Roles, Identity Platform, Kubernetes).

• Scripting/Automation: Some development experience in one or more of the following:Shell Scripting, PowerShell, Python, Chef & Terraform.

• Security: Must have a thorough knowledge of information security components, principles, practices, and procedures, particularly regarding IAM security systems and controls.

Professional Skills

• Troubleshooting Focus: Strong analytical, problem-solving, and expert-level troubleshooting skills with high-level critical thinking.

• Communication: Ability to succinctly articulate complex technical issues to both technicians and business sponsors.

• Governance: Solid working knowledge of ITIL (problem and incident management) and applicable change and audit controls.

• Collaboration: Ability to work both independently and in a team-oriented environment with the ability to establish relationships with external vendors.

Education & Certification

• Formal Education: A Bachelor's degree in Computer Science or Information Systems or equivalent combination of education and related work experience.

• Certification: Certification or equivalent experience in a leading PAM enterprise platform 

• Desired Security Certifications: Security certifications are a huge plus and highly desired, especially CISSP, Google Cloud Security Engineer (or Professional Cloud Security Engineer), or equivalent.

• Experience as an individual contributor on support and technical discussions in often high pressure situations.

CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.