Posted:
1/2/2026, 2:09:03 AM
Location(s):
Massachusetts, United States ⋅ Boston, Massachusetts, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
On-site
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Essential Functions
Partner with service providers and sellers while also having general oversight of daily office operations and deliverables in all areas of services including reception, facilities, culinary, onsite events, janitorial, mail and internal ticketing system.
Work with the global facilities team to execute and document preventative maintenance processes in your office. You will be expected to utilize CMMS systems to coordinate and log PM’s.
SLA adherence for workstreams like Asana, Jira, PM’s, reactive maintenance and repairs.
Coordinate with vendors to execute small facilities refurbishment and improvement projects while keeping the office managers looped in and updated on planned work and progress.
Confidently prioritize projects and maintenance issues to ensure work gets resourced and completed in a timely and successful manner.
Occasionally be on-call for weekend/evening/morning facilities projects and emergencies.
Maintain detailed database of Square operations, equipment, furniture, rules and regulations, and work order processes.
Maintain good working relationships with building management, building engineers and service providers (ranging from General Contractors to Furniture vendors to Pest Control).
Develop and leverage positive working relationships with cross-functional teams
Be responsible for answering, monitoring, and closing office work orders and tickets in a timely manner.
Manage various other vendors as necessary.
Cross-train in all avenues of Office Experience teamwork (including Logistics and Purchasing, Events and Programs, etc.) and be prepared to cover responsibilities during team vacations.
Manage and process all facilities related invoices ensuring they are paid in a timely manner.
Assist Facilities Manager with reconciliation of the team facilities budget.
Knowledge and Skills
Excellent, honest, and clear communication skills both written and verbal, and an ability to converse easily with anyone.
Impeccable attention to detail.
Proven ability to multitask and work well under pressure.
Computer skills: strong familiarity with Apple products, Google suite and JIRA.
Background with supporting facilities operations, 2-3 years of experience preferred.
Experience using facilities ticketing tools.
Proven project management experience and prioritization skills.
Vendor management experience.
Can-do attitude and the ability to solve a wide variety of problems creatively and quickly for any team.
Flexible to navigate through a changing environment and SLA’s.
Event execution experience, facility setup and breakdown, food and beverage coordination, troubleshoot basic AV issues.
Customer service skills working with community partners, sellers and Square employees.
Work Environment
Small-to-large office environment.
Fast paced work environment.
The noise level in the work environment is usually moderate.
Exposed to a combination of normal office type environments and shop environments.
Regularly exposed to dust, odors, oil, fumes, cleaning products and noise.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, talk or hear. Physical requirements include stooping, standing, climbing and frequent lifting of a minimum of 40 lbs. of office and facilities equipment. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work Authorization
Authorized to work in the U.S.
Equal Employment Opportunity Employer
Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Americans with Disabilities Act
Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Website: https://flagshipinc.com/
Headquarter Location: San Jose, California, United States
Employee Count: 501-1000
Year Founded: 1988
IPO Status: Private
Industries: Commercial ⋅ Facilities Support Services ⋅ Facility Management ⋅ Janitorial Service