Do you enjoy providing customer excellence in a B2B client-facing environment?

Does the idea of working in an international company excite you?
 

About the Business

At ICIS, our mission is to optimize the world’s resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. https://www.icis.com/explore
 

About our Team

Work collaboratively as part of our Client Success team.
 

About the Role

As a Customer Onboarding Specialist, you will be responsible for the initial enablement of new users of ICIS.com. Throughout our customer lifecycles, we prioritize delivering a fantastic customer experience.
 

Responsibilities

• Leading 1-1 and group onboarding sessions with new users

• Reaching out proactively to new users who have not booked an onboarding

• Educating new users on the features and functionality of our products and ensuring smooth adoption and future stickiness

• Maintaining an allocated portfolio of clients and work collaboratively with the client success team for delivery

Requirements

• Have business English and fluent Japanese. Korean language fluency a plus.

• Have Minimum 3 years of client facing experience, ideally in a Client Success or Customer Support position

• Able to communicate with stakeholders and global teams. Ability to build relationships internally and externally across different levels of the organisation

• Able to take initiatives, to work on your own as well as part of a team.

Learn more about the LexisNexis Risk team and how we work here
 

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