C3 AI is hiring a Customer Operations Manager to join us at our headquarters in Redwood City, CA. As an integral member of the Customer Operations team, the Customer Operations Manager will manage and optimize critical business processes to enable customer success supporting a global team.

A Customer Operations Manager works closely with the Pre-Sales, Project Management, Customer Oversight, Engineering, Data Science, and Finance teams to track key metrics, provide data insights, and support the execution of high-value, time-constrained projects with new and existing customers.

Responsibilities:

• Define and track key performance indicators for projects and customer accounts, supporting program oversight and management
• Improve and implement operations processes within customer-facing departments, driving change management and facilitating company scaling
• Unify data from disparate sources and conduct analyses to generate actionable insights for leadership
• Develop, maintain, and publish business intelligence dashboards
• Manage time-tracking software for accurate analysis of project and resource allocations
• Support department and company-level planning cycles, tracking goal achievement, and preparing materials for leadership review
• Collaborate with the Finance and Revenue teams to track customer contracts, forecast services revenue, and assist with financial reporting requirements

Qualifications:

• 4+ years of relevant work experience in customer services/success operations, business operations, or similar roles
• Bachelor's degree in Business, Finance, or related field of study
• Clear and concise communication skills - both written and verbal
• Proficiency in Excel, PowerPoint, and a major BI tool (PowerBI, Looker, Tableau, etc.)
• Strong analytical, reporting, and process development skills
• Self-starter, problem-solver, detail-oriented, and a team player
• Have experience with:
  • project staffing and resource allocation management
  • revenue forecasting and financial reporting

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.