• Assists in monitoring internal and external security events to identify potential threats and vulnerabilities. 

• Supports video patrols, monitors security camera feeds, and participates in the investigation of security alarms. 

• Contributes to the analysis of security incidents, reviewing findings, and identifying patterns or trends. 

• Supports the monitoring of open-source media for security-related events and potential impacts. 

• Provides timely and accurate information to support the protection of people, assets/intellectual property, and facilities. 

• Follows security policies and procedures to ensure compliance and contribute to process improvement. 

• Assists in the monitoring and maintenance of physical security systems. 

• Documents and communicates relevant information to support decision-making processes. 

• Supports training activities for new Specialists and third-party Security Operators. 

• Assists in the development of standard operating procedures (SOPs) and training materials. 

• Communicates effectively with peers, partners, customers, and employees. 

• Participates in the continuous improvement of SOC processes and procedures. 

• Maintains awareness of emerging threats, vulnerabilities, and industry best practices. 

Required Qualifications   

• Demonstrated ability to work in a dynamic environment and manage multiple tasks. 

• Strong communication and interpersonal skills. 

• Proficiency in computer skills (Word, Excel, PowerPoint, and Outlook). 

• Basic knowledge of access control, video management, and intrusion detection systems. 

• Familiarity with incident management processes. 

• Analytical mindset with the ability to identify and escalate critical issues. 

• Attention to detail and accuracy in work. 

• Awareness of relevant regulations and compliance requirements. 

• Interest in threat intelligence platforms and tools. 

• Understanding of basic network security concepts and protocols. 

• Familiarity with physical security systems. 

Education 

• Associates / Bachelor’s Degree preferred in an area of study relevant to this position (i.e., Security Management, Criminal Justice, Business Administration, Homeland Security, etc.) 

Related Work Experience 

• Generally, requires a year of related experience to include, crisis management, physical security, and critical infrastructure protection, risk controls, and loss prevention. 

Preferred Qualifications 

• Certification or accreditation from a risk or security management program such as: Associate Protection Professional (APP), Physical Security Professional (PSP), Certified Emergency Manager (CEM), Certified Business Continuity Professional (CBCP), Certified Information Systems Security Professional (CISSP), or CompTIA Security+ is a plus. 

• Security operations center, call center, or emergency dispatch center experience is a plus. 

Working Conditions 

• Position requires sitting, heavy phone usage, and screen exposure for extended periods of time. 

• Must be flexible with schedules and willing to work holidays, nights, weekends, and overtime. 

• Potentially high-stress environment with exposure to multiple aspects of emergency incidents.