JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

 The Facilities Coordinator will be part of the Workplace Experience team, reporting to the Regional Facilities Lead. This role is responsible for supporting day‑to‑day site operations and driving workplace engagement to enhance overall customer satisfaction. The individual will serve as the primary point of contact for workplace and facilities-related matters, ensuring a safe, functional, and welcoming office environment.

Key Responsibilities

Site Management

• Conduct regular facilities inspections and generate inspection reports

• Identify defects and manage defect rectification in a timely manner

• Ensure meeting rooms are maintained in a ready-to-use condition at all times

• Ensure office equipment and facilities are in good working order

• Liaise with and manage vendors to support office space functionality

• Consolidate customer issues and produce monthly reports

• Manage customer issues tactfully and confidently

• Follow up on associates’ and visitors’ requests and keep the team informed

• Coordinate with stakeholders and vendors for events and meeting room setups

• Ensure all Planned Preventive Maintenance (PPM) and ad hoc works are completed according to SLA

• Enforce and police the clean desk policy

Communications & Stakeholder Relationships

• Build strong relationships with customers and stakeholders at all levels

• Maintain a high level of customer attentiveness and service orientation

• Share workplace and operational communications with the JLL team and client

• Demonstrate a good command of spoken and written English

• Hospitality or customer service experience will be advantageous

• Proficient in Microsoft Word and Excel

Administration Duties

• Create ad hoc Work Orders and ensure they are issued, closed, and verified within SLA

• Ensure vendors submit invoices within agreed SLA timelines

• Maintain and update Finance, PPM (52‑week), and Operations trackers accurately

• Ensure Environmental Health & Safety (EHS) and vendor documentation is valid and current

• Facilitate vendors’ Permit to Work submissions for client and landlord approvals

• Assist with procurement-related activities

• Perform ad hoc duties as assigned by the Facilities Manager

Backup Duties

• Provide front desk support when required

• Liaise with couriers for document and parcel collections

• Notify associates upon receipt of courier documents or parcels

• Perform mailbox checks, sort mail, and contact recipients for collection

• Replenish beverages, snacks, and stationery in designated areas

• Track pantry consumption and stationery stock levels

END

Location:

On-site –Kuala Lumpur, Malaysia

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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