Work Location:

Markham, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

45,700 - 61,000 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Cash Management Services is a team within Business Banking that provides three distinct levels of support on the entire suite of Cash Management Products to all segments including Small Business Banking, Commercial Banking, Commercial National Accounts and Corporate Accounts. The CMS team offers Sales, onboarding and implementation of new product set ups and day to day ongoing support within a call centre environment. We provide an 8:00 AM to 8:00 PM EST, Monday to Friday, support service

Within the Business Product Group,The Cash Management Officer (CMO) is responsible for timely and accurate data input and processing of all Web Business Banking applications from the Commercial Banking Centres, CNA, TD Securities and Retail partners. As well, the CMO is responsible for the data input and processing of monthly billing to charge clients for Cash Management services utilized. The CMO reports to the Manager, Cash Management Implementation and Billing.

Job description:

• Accurate on-boarding of WBB applications onto the mainframe and billing systems within the established Service Level Agreement.

• Respond to all requests from the business partners in a timely manner

• Ensure that negotiated fees are input properly into the billing system and that all steps are followed when processing monthly billing

• Continually seek out and identify automation and/or process improvement opportunities

• Create a positive customer experience at every interaction and look for ways to contribute to the ongoing improvement of the customer experience

Job requirements:

• Strong focus on details, meeting deadlines, and achieving personal and team objectives.

• Excellent working knowledge of various software packages including MS Word, Excel, Access, Outlook and Lotus Notes

• Excellent communication skills (both written and verbal)

• Demonstrated problem solving and time management skills

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet