Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Kronos
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary
The Senior Analyst – Production Support will be responsible for monitoring operational queues, providing Level 2 production support, and ensuring system stability for Workforce Management (WFM) platforms such as UKG Kronos and Workforce Software (WFS). The role includes incident management, issue troubleshooting, queue monitoring, and coordination with IT and business stakeholders to maintain high system availability and service performance.

Key Responsibilities
Providing L2 production support for WFM applications including Kronos and WFS.
Investigate and resolve system incidents, defects, and user-reported issues.
Ensure minimal downtime and quick resolution of production issues.
Perform root cause analysis (RCA) for recurring issues.
Participate in incident bridges and major incident management processes.
Collaborate with development, infrastructure, and business teams to resolve issues.
Maintain documentation for known errors and workarounds.

Professional & Technical Experience
3-5 years of experience in production support or application support roles.
Hands-on experience with WFM platforms such as Kronos or WFS.
Experience in production support and application monitoring.
Familiarity with ITSM tools (ServiceNow, Remedy, Jira, etc.).
Knowledge of batch job monitoring and system integrations.
Knowledge of workforce management processes (timekeeping, scheduling, attendance).
Experience working in ITIS / ITIL service environments.
Strong troubleshooting and analytical skills.

Additional Information
The candidate should have minimum 3 years of experience in Production Support role.
A 15 years full time education / BTech/ MBA HR.
Ability to work across different shift as per the business requirement.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.