About the Job

The Red Hat Experience Engineering (XE) Sustaining Engineering team is looking for a Software Maintenance Engineer to help a new team aimed at improving the long-term product experience of our Red Hat OpenShift customers. In this role, you will work closely with Product Engineering to deliver extended product maintenance work, including handling bugs and CVEs in extended life streams of Red Hat OpenShift. You'll be actively driving all aspects of Red Hat OpenShift maintenance for a subset of product components focused on software development that goes beyond the normal maintenance phase of Red Hat OpenShift minor releases. You will contribute to the patch review process, the development and execution of backports and test plans, and the creation of automation tools to improve the efficiency, flexibility, and quality of Red Hat’s patch delivery to customers.

What will you do?

Contribute to the development of new Red Hat OpenShift product maintenance offerings, aiming to make Red Hat a global leader in long-term product experience.

Drive daily activities of product maintenance engineering teams, serving as a regional and global contributor on Red Hat OpenShift product issues

Resolve and address critical issues that have an impact on long-term regional or global business success of Red Hat OpenShift

Work within the Red Hat OpenShift portfolio and assist the delivery of maintenance streams

Collaborate with developer and QE counterparts and release engineering teams across the globe to ensure the development and delivery of fixes meet the schedule requirements and high quality standards expected and required by Red Hat customers

Diagnose the root cause of failures

Backport CVE and bug fixes to stable release streams

Develop, maintain, and monitor tests and onboard automated tests into a continuous integration workflow as much as possible

Develop features and bug fixes in Kubernetes(upstream) and OpenShift (downstream) within an agile team and as part of a global development organization.

Become responsible for our product quality, continuous integration and delivery, respond to security threats

What will you bring?

Expertise in at least one or more programming languages such as Go / Python / Java etc.

Good debugging, troubleshooting, and analytical skills

Experience committing code at scale on source control structures

Multi-tasking skills and ability to work under tight deadlines

Problem solving and troubleshooting skills with Root Cause Analysis experience

Fluent written and verbal communication skills in English

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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