Role Specific Information

The Loss Prevention Service Specialist will be placed in high risk/complex stores. The primary role of the LPSS is to engage customers, promote customer service and provide deterrence to theft. The LPSS will be highly visible and spend the majority of their time at the store entrance and in “Center Core”. The LPSS will work to raise shortage awareness among store associates. This position will communicate frequently with both store management and loss prevention associates.

Job Description

ACCOUNTABILITIES

PRIMARY RESPONSIBILITIES

• Works to promote customer service in the store by implementing the Kohl's “Smile and Say Hi” initiatives and helping customers with their needs

• Assists in implementing loss prevention strategy

• Promote a neat and clean store appearance at the entrance

• Conducts associate package checks

• Works in “Center Core” or at entrances to deter theft and provide customer service

OTHER DUTIES

• Will NOT make shoplifting apprehensions 

• May assist the loss prevention associates, as necessary

• Conducts building and physical security inspections to minimize exposure to loss

• Promotes a safe environment for associates and customers and responds to emergency situations

QUALIFICATIONS

REQUIRED

• Maintains attendance according to Kohl's standards

• Strong communication and interpersonal skills.  Works well with fellow associates, supervisors and customers

• Maintains high ethical standards and adheres to Kohl's policies and procedures

• Maintains standards of appearance by following the required Kohl's dress code

• Ability to participate in physical activities, including walking, lifting and climbing on a regular basis

PREFERRED

• Experience in a customer service environment

• Prior experience in retail loss prevention, security or law enforcement preferred

Pay Range: $16.00 - $23.10

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).