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For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

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The Director Customer Fulfillment & Order Management is responsible leading the global Order to Cash & Service Lifecycle Management strategy, as well as the daily operations of the Order Management functions.  With a keen focus on Customer Experience, this role is responsible for leading a team of managers and professionals, focused on the transformation of our OTC & SLM operations, leveraging our business technologies to realize best-in-class system performance, and driving optimized fulfillment of customer orders across Generac’s global organization. 

Major Responsibilities:

• Leverages feedback from internal/external stakeholders and metrics to identify opportunities for continuous improvement for order management and the OTC & SLM work streams globally

• Partners with stakeholders to translate business requirements into systems solutions

• Designs and directs the work of the functional area

• Selects, coaches and develops the team, setting objectives that align with company strategy to inspire and motivate the team

• Manages organizational talent through performance management, succession planning and development

• Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered and performance is systematically improved

• Participates in cross-functional, global planning meetings with decision makers, systems owners, project teams and others to define business requirements and goals to identify and resolve issues with scalable, sustainable solutions

• Drives standardization where possible across all business verticals

• Ensures that orders are managed with a high level of accuracy

• Implements and measures pre-set metrics to utilize in team evaluation, training and performance standards

• Develops and utilizes reporting to effectively measure performance, drive accountability, and recommends opportunities for improvement

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Minimum Job Requirements

Education

• Bachelor Degree in Business, Finance, Supply Chain, or equivalent experience

Work Experience

• 7 years of OTC experience with leading ERP system

• 5 years progressive leadership experience

Knowledge / Skills / Abilities

• In depth knowledge of end to end OTC business processes including areas such as Order Management, Order Fulfillment, Invoice Management and Inventory Segmentation and Management-

• Strong attention to detail, outstanding analytical skills, and exceptional communication/interpersonal skills

• Desire to seek out improvement opportunities from both a process and system standpoint

• Ability to drive results in a fast-paced and constantly changing environment, can comfortably handle risk and uncertainty

• Strong cross-functional collaborator, team player, highly motivated with an upbeat personality and a positive attitude

• Excellent decision-making skills with a customer focus

• Has a global mindset and can communicate effectively across a global organization Builds constructive and effective relationships across all levels of the organization

Preferred Job Requirements

Education

• Masters degree in Business or related field

Work Experience

• Prior experience supporting or leading merger and acquisition integration activities for OTC

• Extensive experience using Microsoft Office products, especially Excel and PowerPoint

• Prior participation in process mapping and continuous improvement activities

Office Environment:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”