Job Title

Commercial Services & Solutions Delivery Manager Growth Region

Job Description

The Commercial S&SD Manager is responsible for driving operational excellence, commercial performance and solution design and delivery across ASEAN and META. Your mission is to make S&SD become a key value driver for the AM&D business in terms of Sales, OIT, Client Satisfaction and Compliance.

This role oversees all AM&D S&SD-related activities in the region, ensuring streamlined processes, strong performance management, and effective delivery of the hardware, software, and services portfolio – in very close collaboration with the existing S&SD teams in Philips.

The role monitors and improves performance against financial and operational metrics, drives cross-functional alignment, and ensures that service delivery contributes strongly to the commercial success of the AM&D portfolio in the region. You will be part of a highly energetic, diverse, and professional team with a wide exposure in Philips. You will report to the AM&D S&SD International Region leader with a dotted line to the AM&D Growth Business Leader.

Key area of responsibility:

• Set operating model: Establish all S&SD operational processes in close alignment with existing S&SD teams in the districts and zone. Clarify the governance, standardize ways of working, and ensure consistent, high-quality commercial delivery and client services across the districts for the full AM&D portfolio ranging from hardware, software and services.
• Hands-on technical support: Lead technical escalations and issue-resolution activities, working closely with engineering, product, field service, and market teams to drive timely closure of complex hardware/software/service issues, supported by structured root-cause and preventive actions using Lean/Six Sigma tools. You track and monitor progression with the product management and product support engineers on BIU level 3.
• Commercialize S&SD to Drive OIT and Sales: Drive commercialization of services such as Professional Lifecycle Services, 1-time Upgrade and Service Maintenance Agreements. You ensure the Service Catalogue is in place, and sales teams (incl. channel partners) are trained in how to book such services.
• Communities of practice: Energize your colleagues in the districts and zone to work on a highly innovative Philips AM&D Portfolio and enable them by establishing ‘Communities of practice’ in the areas of Clinical Applications / Consultancy (1) Technical Applications / Consultancy (2) and Customer Project Management.
• Performance management: Monitor, analyze, and report service performance by tracking KPIs, SLAs, OLAs, financial metrics, and productivity data; translating findings into actionable insights; and proactively addressing gaps to meet or exceed committed targets in close alignment with the local teams. Your key objective is to drive order-to-sales conversion, service sales, and NPS.

To succeed in this role, you should have the following skills and experience:

• Bachelor’s or Master’s degree in Health Sciences, Engineering, Information Systems, or a related discipline.
• Minimum 5 years of relevant experience with a Bachelor’s degree or minimum 3 years with a Master’s degree in areas such as Service Delivery, Commercial Operations, Performance Management, or Technical Services.
• Proven experience in managing complex service operations across multiple geographies, preferably within APAC and/or Middle East regions.
• Strong track record in commercial service management, including service portfolio commercialization, order-to-sales conversion, and service revenue growth.
• Hands-on experience in technical issue escalation and resolution, working cross-functionally with engineering, product management, and field service teams.
• Solid understanding of hardware, software, and service-based solutions, ideally within healthcare, med-tech, or regulated environments.
• Demonstrated capability in performance management, including KPI, SLA/OLA tracking, financial metrics, productivity analysis, and NPS improvement.
• Proven ability to operate in cross‑functional, matrixed global environments.
• Excellent English communication skills are required, with strong negotiation and stakeholder management capability.
• Willingness and ability to travel as needed to support business and service delivery requirements.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
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• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.