Job Title: Exhibitor Services Coordinator

Department: Exhibitor Services

Reports To: Exhibitor Services Manager

FLSA Status: Hourly, Non-Exempt

Why the Colorado Convention Center is a great place to work:

• $500 Signing Bonus at time of Hire, additional $500 bonus upon successful completion of 90 days of service!

• Generous Paid Time Off and Holiday Pay

• Health, dental, vision insurance, eligible up on hire

• 401(k) investment plan, with a discretionary employer match of up to 3%

• Healthcare reimbursement and flexible spending plans

• Employer-paid and supplemental life insurance

• Short- and long-term disability insurance available

• RTD Eco Pass: As a Full-time employee the Colorado Convention Center currently offers an RTD Eco Pass.

• Tuition reimbursement program (salaried employees after working full time for at least one year)

• Employee assistance program

Compensation: Compensation is dependent on experience and rages from $24.00 to $26.00.

General Summary:

Assures that exhibitor service orders are correctly processed and properly distributed for the delivery and installation of electrical, telecommunications, and water/gas/drains to exhibitors and clients. Performs a combination of routine general clerical and administrative tasks and staffs the Exhibitor Services desk during the move-in of shows.

Primary Duties and Responsibilities:

• Type’s letters, notices, forms and reports, performs tabulations, and makes copies of individual client orders.

• Process credit card payments; issue receipts; and post customer utility orders to the POS system. Sort and file correspondence, forms or other materials submitted to the department. Make accurate mathematical computations concerning charges incurred by Lessee and exhibitors with regards to services, discounts, labor and materials.

• Provide information to routine inquiries; collect fees from on-site customers and respond to voicemail in a timely fashion.

• Assist with Staffing the Exhibitor Service desk on the exhibit floor during the move-in hours of Conventions, Trade Shows and Public Consumer Shows as needed.

• Insures that set-up is in accordance with customer requirements. Coordinates advanced orders and on-site changes from customers to electricians, the technology department, and the engineers for completion of all installations before during and at the conclusion of all events.

• Explain policies and procedures to the customers in a friendly and professional manner.

• Finalize Lessee and Exhibitor payment requirements and prepare event summaries for routine billing.

• Receive and respond to customer complaints and grievances in a professional manner.

• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

• Excellent typing skills and general office clerical skills. The ability to operate computers and work with basic office systems.

• Excellent organizational, planning and inter-personal skills.

• Ability to understand and follow written and oral instructions.

• Ability to handle multiple tasks efficiently and accurately.

• Demonstrated problem-solving and communication skills.

• Excellent record of dependability and reliability.

• Ability to speak, understand, and read Standard English, required.

• Work effectively with diverse groups of people among all levels within an organization; skill to work effectively as part of a team.

Education and Experience:

• High school diploma or GED, preferred

Computer Skills:

• Intermediate computer skills including ability to create word documents and excel spreadsheets

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Position requires extended periods of sitting, walking/standing on cement floors and climbing stairs.  Some bending, pushing, pulling and stooping is required to assist with the install of utility services.  Must possess the ability to lift objects up to 50 pounds to desk level.  Maybe subject to adverse conditions.  Working hours are dictated by the event, and will include irregular night and weekend hours.  Requires radio usage of a two-way hand-held radio.

Note:

Colorado Convention Center/ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

The essential responsibilities of each position are described under the headings in the job description and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who need reasonable accommodation to complete the application process may contact 303-228-8000.

Employment is contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States.