CareScout 

About CareScout

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.   

We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!   

CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.  

POSITION TITLE

Customer Service Representative-Payment Servicing

POSITION LOCATION

Remote India

YOUR ROLE

This position is responsible for working directly with the Provider Support Specialists and Providers. The coordinator will be responsible for data validation on provider Invoices and Care Resource Guides (CRG) to include identifying provider Information, identifying CareScout member information, service types, and service costs.

What you will be doing

• The coordinator will effectively manage and prioritize Invoice validation in Dynamics 360 and multiple job responsibilities in a fast-paced environment.
• Responsible for interaction with internal team members involved with the Invoice validation process and CRG development.
• Document all interactions clearly and concisely and complete all necessary follow-up work.
• Analyze and process incoming documents and transactions for appropriateness and completeness with guidance from Provider Support Specialists and manager, as needed.
• Correct/Reprice invoices as needed prior to sending back to the provider with stamp of completion.
• Understand and maintain HIPAA confidentiality and privacy standards when completing work.
• Recognize and work within a structured environment with clearly defined SOPs to ensure consistency of invoice practices, compliance and resolution.
• Support on-going department improvements by being committed to continuous improvements and innovations within the department.
• Prepare, quality review and send information on care services, providers, and other educational material.
• Relate to others and work well within a team structure to accomplish goals. ​

What you bring

• 1+ years prior back-office Operations experience in Financial Services/Health Care industry.
• Graduate degree in non-technical field (BA/BSc/BCom).
• Strong critical thinking, organizational and prioritization skills with the ability to handle multiple tasks and meet deadlines while working independently.
• Proven excellence in customer service which include written communication, diplomacy, clarity, and influence in working with other areas of the business, vendors, and sales force.
• Individual must be detail oriented and skilled at data analysis.
• Ability to adapt in a quickly change environment.
• Good working knowledge of systems applications and analytical tools (e.g. Microsoft Office, Word, Excel, PowerPoint, Adobe Acrobat, etc.).
• Able to interact effectively at all associate levels.
• 2 years of experience in adjudicating ongoing invoice processing and/or validation preferred.
• 1-2 years of bookkeeping experience preferred

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement,  Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services