We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As a Manager, Process (Individual Contributor) for CVS Health, you'll provide management support to department operations and develop process improvements to improve workflows across the organization. You'll work on performance improvement plans and optimization projects and align department processes to ensure efficiency, effectiveness, and compliance with organizational goals.

What you will do:

• Implementation of the most commonly used process management strategies.
• Consult with leaders on process metrics to define success criteria and measure progress against improvement targets.
• Monitor dashboards and key performance indicators to measure output and inform the decision-making process.
• Design and develop industry-leading process maps and diagrams to ensure that the impact of interconnected processes are thoroughly understood.
• Develop actionable insights from internal data and organizes processes by categorical importance.
• Execute process management strategies to reflect the needed performance requirements for organizational objectives.
• Handle technical process evaluations to uncover gaps in workflows.

To be a candidate for this role you will possess the following:

• Adept at execution and delivery (planning, delivering, and supporting) skills.
• Adept at business intelligence.
• Adept at collaboration and teamwork.
• Mastery of problem solving and decision-making skills.
• Mastery of growth mindset (agility and developing yourself and others) skills.

**This is a remote role. Candidates can live anywhere in the US**

Required Qualifications

• 5+ years of experience in process improvement.
• Experience leading projects.
• Experience in process gap analysis.
• Experience with root cause analysis.

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Preferred Qualifications

• Experience mentoring and coaching process improvement methodologies.
• Experience QuickBase.
• Experience with Salesforce.com.
• Experience with MS Office Applications (Outlook, Excel, Powerpoint, Visio).

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Education

• Bachelor's degree required; equivalent experience may be considered.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 02/28/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.