Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more. 

Job Description

The Senior Software Engineer will be responsible for providing Level 2 and Level 3 production support for the Claims Application. This role is pivotal in ensuring system reliability, performance, and stability, while also contributing to the development, maintenance, and enhancement of business-critical applications to support operational and strategic goals.

Key Responsibilities:

• Provide Level 2 and 3 support for Claims applications, including incident resolution, defect fixes, and root cause analysis.
• Lead and manage production deployments and releases, including code promotion, downtime coordination, and stakeholder communication.
• Monitor and maintain production processes, jobs, and system stability through proactive issue resolution and log analysis.
• Escalate unresolved issues while ensuring adherence to service level agreements (SLAs).
• Identify and implement process improvements to enhance performance, stability, and user experience.
• Collaborate across teams - business analysts, developers, DBAs, infrastructure, and third-party vendors - to support and enhance application functionality.
• Participate in Agile ceremonies and contribute to continuous integration, delivery, and structured software development.
• Conduct code reviews and ensure compliance with established coding standards.
• Coordinate with IT Operations to align infrastructure and software with business requirements.

Required Qualifications:

•  6+ years of experience across all phases of software development, including design, development, testing, debugging, implementation, and source control.

•  Strong proficiency in the .NET Framework (v4.5 and above).

•  Solid understanding of object-oriented programming (OOP) and SOLID design principles.

•  Proficient in C# and working knowledge of VB.NET.

•  Hands-on experience with ASP.NET MVC, HTML5, CSS, JavaScript, and jQuery.

•  Experience with modern front-end frameworks such as AngularJS, Knockout, or React.

•  Strong knowledge of web services, including SOAP and REST (WCF, Web API).

•  Advanced SQL Server skills (2012+), including:

• T-SQL, stored procedures, functions, views, indexes, triggers
• SQL Server Agent jobs and SSIS package development
• Performance tuning and optimization of queries

•  Working experience with Oracle databases.

•  Familiarity with software design and architectural patterns.

•  Experience in Agile/Scrum environments.

•  Code review and evaluation experience.

•  Hands-on experience with ADO deployments.

Desired Skills:

• Possess experience in the insurance industry and/ or basic knowledge of insurance
• Familiar with ITSM ticketing tools
• Experience with GIT source control
• Experience with relational databases
• Understanding of data modeling concepts

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.