We have an exciting opportunity for you to join our Building Construction Products (BCP) team as a Technical Representative for the eastern Canada region.  In this role, your will work with Dealer Technical Communicators, Shops, and Service Managers to review product problems and help with customer loyalty while minimizing the commercial impact of customer complaints related to products, applications, and maintenance requirements thru appropriate and timely use of resources. 

 
What you’ll do:  

• Provide input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability. Drive and support Dealer Product Problem Management process. 

• Build dealer's technical capabilities to identify and repair product deficiencies. 

• Provide technical guidance and counsel to dealers on presentations designed to inform customers of service advantages. Mentor team members on communication, problem solving and sharing technical expertise. 

• Direct dealers in managing Product Improvement Programs cost-effectively and within designated timeframes. 

• Collaborate internally with business partners to deliver product defect fixes for our end users in partnership with our dealers. 

What you’ll bring: 

• Extensive customer focus experience, including field facing/dealer experience, where you’ve demonstrated your knowledge of the values and practices that align with customer (internal and external) and dealer needs with satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions. 

• Extensive experience in technical and service excellence that demonstrates your understanding of Caterpillar technologies and ability to provide solutions to technical challenges coupled with the ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. 

• Extensive experience where you have demonstrated your understanding of effective communication concepts, tools and techniques including listening and presentation skills. 

• Expertise in problem solving demonstrated through your depth of knowledge and application of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems. 

Top candidates will also bring:  

• A bachelor’s degree from an accredited college or university or equivalent role relevant experience. 

• Two or more rotations as a Caterpillar field representative or several years’ experience shop experience working with dealers leading to extensive service knowledge/capabilities. 

Additional Details: 

• Location: Toronto, ON Canada 

• This position requires up to 75% domestic and international trave

• Vehicle and cell phone stipend.  

• Candidate must be located in or near Toronto to facilitate going into the office on a regular basis when not travelling .

• Relocation assistance is available for this position. 

Employee benefit details  

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance.  We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and Pension) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).