Join us in making clinical trials easier, faster, more engaging, and accessible to all. At Clario, we are transforming the future of clinical research. Our Specialty Solutions & Clinical Adjudication team supports some of the world’s most meaningful and complex studies, helping sponsors bring life‑changing therapies to patients faster. We’re expanding our team in Costa Rica and seeking passionate Solutions Design Analysts who are eager to design high‑quality clinical technology solutions that improve both patient and investigator experience.

What We Offer

• Competitive compensation
• Private medical and dental insurance
• Life insurance coverage
• Annual bonus (Aguinaldo) and vacation per law
• Flexible and hybrid work options
• Wellness and learning programs

What You’ll Be Doing

• Manage and coordinate the overall Solutions Design process, ensuring clinical protocols are accurately mapped to Clario software solutions.
• Gather and document requirements, defining study‑specific design components.
• Represent the Solutions Design team as a subject matter expert in client meetings.
• Create and maintain specifications for study implementations of Clario products and services.
• Ensure alignment between trial data capture, data delivery, and database structures.
• Collaborate with Clinical Systems Translation & Licensing to confirm correct versions of copyrighted questionnaires.
• Support Solutions Validation/Quality Control testing by resolving design‑related defects.
• Partner with cross‑functional teams to troubleshoot study issues beyond startup.
• Contribute to interdepartmental process improvement initiatives.
• Collaborate with Clinical Project Management to ensure sponsor expectations are met.
• Participate in, and occasionally lead, internal and external design milestone meetings.
• Represent Solutions Design during client audits, clearly describing processes, standards, and best practices.
• Partner with Business Development and Project Management to review proposals and protocols for new studies.
• Configure systems based on approved configurational documents.
• Workflow Design & Configuration: Map, configure, and maintain automated workflows (steps, actions, routing) using low-code/no-code platforms.
• Data Capture & Forms: Build and customize user interfaces, forms, and data collection fields to ensure accurate data capture during each workflow step.
• Process Automation: Analyze existing business processes to identify opportunities for automation, reducing manual intervention and increasing efficiency.
• Testing & Validation: Conduct user acceptance testing (UAT) and validate workflow logic to ensure data accuracy and compliance with business requirements.
• System Integration: Ensure seamless integration of workflows across various platforms and applications (e.g., APIs, databases).
• Documentation & Reporting: Document technical processes and create reports/dashboards based on captured data to provide visibility into workflow performance.

What We Look For

• BSc, MSc, or PhD in Life Sciences, Healthcare, Pharmaceuticals, or Computer Science.
• Experience: 1-5 years of experience in configuration management, business systems analysis, or a similar role
• Strong understanding of eClinical systems and clinical research.
• Experience working in an international environment and engaging with clients at all levels.
• Strong verbal and written communication skills in English.
• Experience as a CRA, Clinical Research Manager, Business Analyst, Project Coordinator, or Project Manager (highly desirable).
• Previous experience with Clinical Adjudication, eCOA/ePRO, IRT/RTSM, eConsent, or other clinical technologies (highly desirable).
• Genuine interest in software design and patient‑focused research.
• Based in and able to work from Costa Rica.
• Data Handling: Strong understanding of data structures, form design, and database principles.
• Analytical Skills: Ability to analyze complex business problems and translate them into technical workflow configurations.
• Communication: Strong interpersonal skills to collaborate with stakeholders and end-users.
• Attention to Detail: High attention to detail to ensure accuracy in data collection and process flow. 

At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life‑changing therapies to patients faster.
 

Clario is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.