What you will need:

• High School Required
• 1 Year of experience in a contact center, healthcare environment or customer service role. And
• Experience with referrals and pre-certification strongly preferred.
• Basic math skills
• Basic computer skills
• Typing speed of 30 wpm
• Demonstrated record of excellent customer service skills
• Strong verbal communication skills: ability to speak clearly and articulate to customers and co-workers.
• Strong written communication skills to record patient activity in Epic.
• Strong active listening skills to effectively assist multiple customer types and identify ""panic"" or ""hot"" words.
• Ability to display empathy when dealing with customers.
• Critical thinking skills
• Decision-making and problem-solving skills
• Strong attention to detail to accurately enter data and research and resolve questions
• Ability to work independently with minimal supervision.
• Ability to multi-task
• Ability to utilize multiple computer applications and operating system concurrently.
• Ability to recognize customers' anger and attempt to defuse it.
• Knowledge of medical terminology and health insurance terminology, preferred.
• Front desk/central scheduling and/or registration experience, preferred.
• Epic experience, preferred

A Brief Overview:
The Insurance Verification Representative will be under the management of the Manager, Patient Access, the Pre-Certification Representative I is responsible to determine insurance eligibility and, as appropriate benefits, pre-authorization / pre-certification and medical necessity requirements based on patient specific insurance. The Pre-Certification Representative I provide this service to ensure that our customers are provided a high-quality experience which includes understanding of patient responsibility and ease of access to clinical services. This is achieved through coordination with and education of the patient. The Pre-Certification Representative I help to ensure that patient satisfaction and loyalty are achieved while hospital and Medical Group revenue is optimized.

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities