RELOCATION ASSISTANCE: Relocation assistance may be available

CLEARANCE TYPE: Secret

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Are you ready to put your experience to work at Northrop Grumman? If so, our Defense Systems wants you to join our team as a Level 2/Level 3 Desktop PC Tech for a classified government program on the Palmdale and Edwards, CA Sites.

You will perform the following duties on a day to day basis in support of the program. 

Your duties include:

•   Provides technical support for computers and associated networks. 

•   Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors.  Connects personal computers and terminals to existing data networks.  Performs basic PC setups.

•   Instructs and assists users in the use of personal computers and networks.  Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.  Maintains trouble logs. 

•   Completes paperwork and other tasks needed to satisfy Security requirements.  Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.  Works with Security to remediate classified data spillage incidents.

•  Coordinates with users, IT staff, server administrators, network engineers, and customer and IT management.

•  Reviews the trouble ticket queue to identify issues that need to be addressed.  Works through the ticket queue without intervening management direction (self-motivated).  Resolves tickets within established SLAs.  Raises issues that require management attention or involvement.

•  Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.

•  Works with system administrators and other staff to resolve support issues, escalating where appropriate.

•  Participates in new installations, testing and special projects as needed.

• Spends significant portions of the day away from the desk supporting users and moving equipment.

•  Uses good communication skills, an energetic approach, and patience with customers.

Basic Qualifications:

This position may be hired at a Level 2 or Level 3:          

PC Tech Support 2 - AA or other 2 year degree in related discipline and 1 year of related experience or an additional 2 years of relevant experience in lieu of degree.

PC Tech Support 3 - AA or other 2 year degree in related discipline and a minimum of 3 years of related experience or 5 years of relevant experience in lieu of degree.

•  Current Security + CE or ability to obtain within 6 months of hire.

•  Current Secret Clearance / Ability to maintain this clearance.

•  Ability to be obtain/maintain special access programs.

•  Ability to lift equipment weighing up to 40 pounds

•  Ability to work after hours and weekends as needed

•  US Citizenship

•  Proficiency in Microsoft products such as Windows Desktop OS, Office Product Suite

Preferred Qualifications:

* Bachelors of Science or other technical based degree

•  DoD Top Secret clearance

•  Current CompTIA A+ or Network+ Certification

•  Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell

•  Experience with zero and/or thin client devices

•  Experience in Active Directory configuring user and computer accounts

•  Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)

•  Experience supporting VMware VDI (Virtual Desktop Infrastructure)

Salary Range: $48,600.00 - $81,000.00Salary Range 2: $57,800.00 - $96,300.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.