The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The Production Reliability Engineering & Operations (PREO) org is part of the larger Site Reliability Engineering (SRE) organization. It is focused on monitoring the PayPal production site and managing incidents impacting availability and the services offered to our customers and merchants. This team is building automated impact detection, triage, and mitigation with automated incident management to help us achieve world-class reliability.

Job Description:

Meet our team

The Production Reliability Engineering & Operations (PREO) org is part of the larger Site Reliability Engineering (SRE) organization. It is focused on monitoring the PayPal production site and managing incidents impacting availability and the services offered to our customers and merchants. This team is building automated impact detection, triage, and mitigation with automated incident management to help us achieve world-class reliability.

Your way to impact-

At PayPal, we’re reinventing how the world pays and gets paid. We understand that it’s about people. We connect individuals to let them shop, get paid, donate, and send money using today’s technology with the confidence that comes from the security and control PayPal enables. Are you ready to help us change the world?  

This creates the opportunity to work on cutting-edge technology, join hands with the smartest engineers worldwide, and make a difference in our Merchants', Consumers', and Developers' daily business. At PayPal, you will be immersed in an amazing community with a vibrant culture that thrives on innovation, collaboration, inclusion, and wellness.

Your day to day-

• Responsible for handling production incidents and driving to reduce time to recovery.
• Act as a lead and drive changes to reflect high-efficiency Incident management.
• Mentor and partner closely with cross-functional teams to enable incident handling for other brands.  
• Act as a process owner for the Production Operations team and ensure consistent outcomes.
• Act as a product owner for the Platform teams and ensure automation is in place to reduce toil.
• Identify the long-running problems and work with development teams to apply permanent solutions.

What you need to bring-

• Extensive experience leading or managing a team of Site reliability engineers.
• Strong system and application triaging with mitigation expertise.
• Strong observability knowledge and hands-on experience managing dashboards & alerts using Terraform.
• Familiarity with any or multiple of the following: Node.js applications, Java, Python.
• Understanding of concepts related to a microservices architecture and system design.
• Exposure to AI concepts and machine language models. Hands-on project experience is a must-have.
• Strong verbal and written communication skills.

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$96900 to $234300

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.