Job Description:

The Member Services Specialist plays an integral role in Member Services operations by providing exceptional customer service and support. This position is responsible for upholding the integrity and order of member/regulator information and producing high-quality reports and documents for both internal and external audiences. The ideal candidate must have meticulous attention to detail. This role works closely with various departments and team members, contributing to the smooth operation of the Member Services and the delivery of five-star service.

Responsibilities:

• Works collaboratively with Member Services, IT, and other departments concerning member resources,  information maintenance, and related support initiatives. Communicates pertinent information regarding NAIC products, services, and NAIC-issued equipment.

• Completes various administrative tasks such as filing, data entry, and document management. Maintains records such as member activity, tenure history, and other critical documentation.  

• Maintains accurate records in web-based directories and other record management systems. Coordinates data updates across multiple platforms. Follows established procedures and protocols to authenticate information and prevent erroneous information.

• Maintains the contact management database and the committee list. Responds to record update requests in a timely manner and facilitates outreach to ensure completeness and accuracy. 

• Produces the annual Value of Services Report publication using data provided by various sources and ensures the accuracy of the information.

• Monitors news, publications, and other media to identify potential membership changes, key events, and issues affecting member jurisdictions. Reports findings to the appropriate leadership and support staff.

• Assists in coordinating materials for meetings, new member orientations, National Meetings, conferences, and other events.  Provides onsite support to Commissioner Services as assigned.

• Responds to general Member Services inquiries and appropriately resolves or routes requests to the appropriate party.

Knowledge & Skills:

Microsoft 365, including SharePoint Word, Excel, Access, PowerPoint, and Outlook. Experience in Chrome River, PeopleSoft, Workday, and CRM systems preferred. A proactive willingness to learn new technology is required.

Minimum Requirements:

A minimum of two years experience in program or project coordination, office management, or operations support.

Preferred Experience and Education:

Associate’s degree in business, information science, or similar degree.

Experience working with a CRM.

Related experience in the insurance, member associations, or member services fields.

Compensation:

Up to $40.00 an hour

Travel Requirements:

Regular travel is not required for this position. However, multi-day, out-of-state, overnight travel to NAIC National Meetings to support the Commissioner Services function may be required.

Interested in learning more about the amazing benefits the NAIC offers? Visit our Benefits page for more information.