At Walmart Commerce Technologies our mission is to enable businesses worldwide to better serve their customers with technologies and SaaS solutions powered by Walmart. Our team was established in 2022 and we are transforming scaled Walmart technologies into white-label offerings for other retailers and sellers. We’ve launched Store Assist, an out-of-the box, mobile-first store fulfillment application and are accelerating our pipeline of future products. 

As the Director of Machine Learning for Walmart Commerce Technologies, you will lead the ML strategy for our newly commercialized SaaS products. You'll evaluate our existing ML models, determine necessary adaptations for new customer segments, and build the team and processes needed to support our growing SaaS business. This role requires someone who can balance technical ML excellence with practical business outcomes as we serve a completely different customer base from our internal users. 

As a seasoned leader you will have a great deal of autonomy to drive our ways of working and shape the culture of our org! This is a huge opportunity for career growth! 

Responsibilities: 

• Evaluate existing ML models within our internal tools and determine adaptation strategies for external customer use cases 

• Develop the ML roadmap for our SaaS products, including model refinement, retraining strategies, and performance monitoring across different customer segments 

• Build and lead the ML team structure needed to support our SaaS products, determining the right mix of ML Engineering and Data Science skills 

• Partner with Product and Engineering teams to ensure ML capabilities enhance our SaaS offerings without compromising performance or scalability 

• Establish frameworks for assessing model effectiveness across different customer datasets and use cases 

• Drive decisions on when to create new models versus adapting existing ones based on customer needs and data characteristics 

• Create processes for continuous model improvement based on new customer data and feedback 

What you'll bring: 

• 10+ years of experience in ML/AI, with 5+ years managing ML teams 

• Experience creating and tuning ML models to serve new customer segments or use cases across multiple products in a high scale production environment 

• Deep understanding of how different data qualities and customer behaviors impact model performance 

• Strong technical background in both ML engineering and data science disciplines 

• Proven ability to translate complex technical concepts for business stakeholders 

About Walmart Global Tech 
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations.  

We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. 

Flexible, hybrid work: 
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives. 

 
Benefits: 
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. 
 
Equal Opportunity Employer: 
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. 
 
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.