Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels.  Carpenter Technology’s high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets.  Building on its history of innovation, Carpenter Technology’s wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing.

MANAGER I – INFORMATION TECHNOLOGY

Position Summary

Manages the activities and personnel associated with the design, development, implementation, and support of short-term and medium-term Information Technology solutions. Identifies opportunities where IT solutions can help meet department, location, or functional goals and objectives through IT technology and systems. Aligns direction with IT Department Strategy and Standards or recommends changes as appropriate. Provides leadership for development of specific systems, system upgrades, and system support. Provides input to IT strategy, standards, guidelines, processes, and procedures in areas of expertise. Scope of responsibility significant but limited to a subset of functional systems. Demonstrates ownership and single point of accountability for a technology, technologies, or functional systems deemed in scope. Perform all other duties and special projects as assigned.

Primary Responsibilities

• Work extensively with Carpenter’s ITSM system to provide management reporting, analyze trends and improve operational processes.
• Leverage AI technologies to improve service delivery.
• Adhere to ITIL best practices.
• Directs the activities and personnel associated with the design, development, implementation, and support of short-term and long-term Information Technology solutions.  Provides leadership for development of IT strategy, standards, guidelines, processes, and procedures.
• Ensures that delivery and support of new technology products meet the needs of the business.
• Review and Provide summary of key performance indicators for the previous 6 months for Infrastructure Services.  Where KPIs do not exist, work with IT Infrastructure leads and vendors to create and measure performance.
• Manage Service Desk services to meet and exceed the targets defined in the Service Level Agreement (SLA) as defined by the Service Desk and Level 2 Vendor SOW’s as well as identifying any updated to or new SLA’s.
• Provide leadership to fulfill operational responsibilities and deliverables of Services for Service Desk and Level 2 Support.
• Oversight of Knowledge Management function.
• Analyze reports to identify trends and opportunities for process improvement and training.
• Working with Service Desk Team Management, provide performance management of vendor resources on Service Desk team.
• Working with Level 2 Support Team, provide performance Review and input of resources
• Provide interface with Vendor leadership for delivery of services.

Position Requirement

• Four-year college degree required.
• 6 or more years of Information Technology experience required.
• 0-2 years of experience in a management role required. 
• Knowledge of full software lifecycle management.
• Knowledge of disciplined problem-solving methods.
• Knowledge of positive employee relations practices.

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

Carpenter Technology Corporation’s policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.