Patient Access Ambassador - DHK - Days (8am -4pm)

Posted:
12/19/2024, 4:00:00 PM

Location(s):
New York, New York, United States ⋅ New York, United States

Experience Level(s):
Junior

Field(s):
Customer Success & Support

Workplace Type:
On-site

Location

New York, New York

Shift:

Day Flex (United States of America)

Description:

Unparalleled Outpatient Customer Service

NewYork-Presbyterian is one of the nation’s most comprehensive academic health care delivery systems, dedicated to providing the highest quality, most compassionate care to patients in the New York metropolitan area and throughout the globe.  The David H. Koch Center, opening in April 2018 at our NewYork-Presbyterian/Weill Cornell campus, will set a new bar in personalized outpatient care -- from diagnosis to treatment -- by integrating new technologies and innovative clinical approaches to provide the highest quality care and enhance the patient experience.  This 750,000-square foot, multi-specialty treatment center is designed to accommodate the latest technologies and will feature many innovations in the delivery of care to meet patients’ expectations in new ways.  

Patient Access Ambassador - DHK - Days (8am -4pm)

The Ambassador is responsible for setting the stage for the patient experience, by professionally and efficiently provide patients and visitors with unparalleled customer service. Register, schedule, and update patient information for multiple practices. Provide support to optimize the overall efficiency and operational flow. Act as a liaison between patients and areas of operations. You will greet and welcome all patients, visitors, and staff in a warm, friendly, and professional manner, paying attention to specific individual guest needs to ensure that patients, their families, and guests have an unparalleled excellent experience.

This is a full time day shift including every other weekend and holiday.

Preferred Criteria

  • Bachelor’s Degree in Business or Healthcare
  • Experience in a complex clinic setting and/or Patient Access Department.
  • Bilingual

Required Criteria

  • High School Diploma
  • 2 or more years of customer service experience with focus in healthcare or hospitality.
  • Effective communication skills
  • Strong multitasking and problem solving skills

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

__________________

  • 2024 “Great Place To Work Certified”
  • 2024 “America’s Best Large Employers” – Forbes
  • 2024 “Best Places to Work in IT” – Computerworld
  • 2023 “Best Employers for Women” – Forbes
  • 2023 “Workplace Well-being Platinum Winner” – Aetna
  • 2023 “America’s Best-In-State Employers” – Forbes
  • “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$33.01-$37.35/Hourly

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.