Posted:
9/22/2024, 5:45:00 PM
Location(s):
George Town, Penang, Malaysia ⋅ Penang, Malaysia
Experience Level(s):
Senior
Field(s):
Sales & Account Management
Overview:
This role acts as management of the APAC team of Professional Services Technical Project Managers.
The main remit of this role is to manage the day-to-day of the team in APAC by supporting the team, focusing on the team’s development, and ensuring the book of work is resourced in a timely manner.
The individual fulfilling this role will need to collaborate regularly with the local heads of technical project management in other regions. In addition the individual will need to collaborate with the global head of project management, solution design heads and individuals, plus others internally and externally.
Management Responsibilities:
Management of the local team of Professional Service Technical Project Managers in APAC
Liaising with Solution Design and Project Management heads, other technical project management heads, and sales, to ensure pipeline is understood and resourced appropriately for implementation activities
Liaising with clients and building strong working relationships
Manage, Forecast and monitor resource capability and utilisation, staffing appropriately for all customer engagements
Ensure timely and efficient implementations that meet our agreed client requirements, accelerate time to go live and measure productivity improvements
Working with our project management system, monday.com, and ensuring the team are actively engaged with the system and updating it appropriately
Act as escalation point for any projects that deviate from agreed timelines and ensuring application of further escalation process
Supporting Head or Project Management in the creation & maintenance of Technical Project Management support documentation
Liaising with the Director of Integration & Integration Development Manager to ensure pipeline is understood and resourced appropriately for integration activities.
Supporting Head or Project Management to recruit and develop a high-performing Professional Services Implementation team, developing career paths for team members that allows for growth and development within the Professional Services and OSTTRA
Supporting Head or Project Management in MIS tracking and production – Implementation results
Requirements:
Demonstrate managerial experience or capability to manage a team located within APAC
Work effectively as part of a global team
Collaborate effectively with others within and outside of the direct team
Demonstrate the ability to lead by example and promote the right approach to work and behaviours within the team
Knowledge of OSTTRA applications, and workflows, and key messaging languages such as XML, FIX and CSV associated with these
Desire to grow one's own knowledge, and assist others in the team in developing their knowledge and expertise
Process-oriented with excellent organisational skills
Customer facing skills
Verbal and written communication skills
About OSTTRA
Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at www.osttra.com.
What’s In It For You?
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
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Website: https://spglobal.com/
Headquarter Location: New York, New York, United States
Employee Count: 10001+
Year Founded: 1860
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Analytics ⋅ Business Intelligence ⋅ Credit ⋅ Enterprise Software ⋅ Finance ⋅ Financial Services ⋅ Information Services ⋅ Market Research