At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Leidos is seeking a Help Desk / User Support Specialist located in the Camp Springs, MD area to work in a hybrid (in-office and remote) work environment (subject to change) in support of a federal agency. You will work in a fast-paced and diverse environment and will have a management team that encourages your career development and growth. 

Join us and make a difference! In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools.

Primary Responsibilities:

Provides telephone help desk and on-site support to end users.  Applications supported will be chiefly litigation support applications, but may also include other office applications such as word processing, spreadsheet, presentation, and graphics packages.  Provides assistance in using hardware and software.  Performs help desk functions, such as answering and responding to user phone calls.  Assists users in constructing simple queries and reports and helps solve routine problems related to accessing databases.  Installs and troubleshoots litigations support packages on user desktops.  Provides basic and advanced training in database access and usage.  Organizes, prepares, schedules, and conducts training sessions.  Prepares training approach and materials. Arranges for use of training facilities, for access to appropriate applications, etc. 

Basic Qualifications:

• DoD 8570 IAT Level 1 certification

• High School Diploma or equivalent

• A minimum of 1+ year of user support / help desk experience, including providing direct end-user support both telephonically and on-site, training experience involving litigation support software - certain applications may require certification by the software provider. 

• Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. 

• Proficient in Government's word processing, spreadsheet, and email systems. 

• Excellent oral and written communications skills required.

• Must be a U.S. Citizen and able to obtain a Public Trust clearance.

Preferred Qualifications:

• Teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications.

• Experience in automated litigation support.

• Experience with Government office automation environments.

• Bachelors Degree.

• Certification in eDiscovery program.

• Public Trust or higher security clearance.

Original Posting Date:

2024-09-24

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $33,150.00 - $59,925.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.