What you will do

He/she will provide detailed technical support for HVAC Ducted customers including distributors and branches, dealers and end users. Responsibilities include limited financial disposition/approval of warranty concessions.

How you will do it

• Provides detailed technical support for the entire DS customer base on product offerings, both present and obsolete. Via Call center.

• Provides financial review and disposition of warranty disputes and concessions. Includes monitor of customer activity and development/implementation of warranty reduction efforts. 

• Acts as a field technical liaison between Factory Quality, Manufacturing, Marketing, and Engineering product teams. Includes the recognition of field reported product service issues and the development of appropriate remedies. 

• Provides an avenue to resolves customer complaints in a timely, effective manner. 

• Provides call center support and job site technical support as necessary to fulfill customer needs.

What we look for

Required

• Technical Degree or equivalent combined education and experience.

•  3-5 years’ experience in product service. 

•  Proficiency in a Windows operating environment, including e-mail and Microsoft Office software, and experience with AS400.

•  Strong interpersonal skills and decision-making ability.

•  Effective and professional communication and organization skills.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.