Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

•Lead the planning, design, and implementation of network and telephony systems to support the business

• Manage and optimize network performance, including monitoring, troubleshooting, and resolving issues.

• Oversee the installation, configuration, and maintenance of telephony systems

• Develop and enforce network and telephony policies, procedures, and best practices.

• Collaborate with cross-functional teams to ensure seamless integration of network and telephony solutions with other systems.

• Conduct regular assessments of network and telephony infrastructure to identify areas for improvement and implement necessary upgrades.

• Ensure network and telephony security by implementing and maintaining appropriate security measures and protocols.

• Provide technical guidance and support to IT team and end-users.

• Stay updated with industry trends and emerging technologies to recommend and implement innovative solutions.

• Collaborate with cross-functional teams to design, develop, and maintain software solutions for real time communications applications.

• The incumbent will be responsible for building a highly available, fault tolerant and highly scalable platform. We’re looking at millions of calls and thousands of users hosted in a highly stable environment

• Work with other engineers to build a robust platform implementing stress tests, resiliency components and understanding latency throughout the system. We’re obsessed with high performance networks and systems, and you’ll be responsible for building along with a team of skilled individuals

• Stay up to date with industry trends and emerging technologies

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.