The Director, PMO – Treasury Systems & Transformation is a strategic leadership role responsible for designing, establishing, and leading a professional Project Management Office that underpins the successful delivery of enterprise‑level programs supporting Treasury Operations. As part of the Treasury Systems & Transformation team, this role will oversee a diverse portfolio of large‑scale modernization, systems, and process‑transformation initiatives, ensuring they are executed with discipline, transparency, and a focus on measurable business outcomes.

This leader will build and mature PMO capabilities, develop project management best practices, coach and mentor project managers, and proactively influence senior stakeholders across Treasury, Technology, Operations, and Risk. The Director will act as a trusted advisor to Treasury leadership, driving alignment, accountability, and continuous improvement.

Position Responsibilities:

PMO Strategy & Design

• Design and implement a scalable, modern PMO framework to support Treasury Operations’ strategic roadmap.
• Develop and maintain PMO policies, templates, tools, and project methodologies (e.g., waterfall, agile, hybrid) tailored to business needs.
• Drive a culture of project excellence, data‑driven decision‑making, and proactive risk mitigation.
   

Portfolio Leadership & Reporting

• Oversee a portfolio of enterprise‑level projects, ensuring alignment with strategic priorities and operational KPIs.
• Lead end‑to‑end program delivery including scope, schedule, cost, risk, resourcing, and change management.
• Monitor and control project progress and provide regular reports on portfolio health including time, cost, scope and benefits.
• Define and manage high quality regular executive reporting to enable clear understanding of portfolio status and enable informed decisions.
  Manage book of work planning and enable leadership in prioritizing the highest‑value initiatives.
   

Stakeholder Engagement & Influence

• Partner closely with senior leaders across Treasury, GFT, and other functions to ensure alignment, transparency, and timely execution.
• Act as a strategic advisor on program risks, interdependencies, and organizational readiness.
• Develop communication strategies to support change adoption and organizational engagement.
   

Team Leadership & Talent Development

• Lead, coach, and develop a team of project managers.
• Build capability across the team through mentoring and training
• Promote collaboration, empowerment, and accountability across project teams.
   

Continuous Improvement & Operational Excellence

• Introduce best practices in project delivery, including resource management, benefits realization, and risk management.
• Manage the risk, issue and change resolution process, and work with other leaders to take corrective action as needed.
• Regularly assess PMO performance and lead improvements in tools, processes, and metrics.
• Evaluate emerging project management technologies, methodologies, and automation opportunities.

Required Qualifications:

• Bachelor’s degree in business, Finance, Operations, or related field
• PMP or equivalent certification strongly preferred.
• 10+ years of progressive project and program management experience, with at least 5 years in a leadership role.
• Proven track record managing large, cross‑functional, enterprise‑level programs in financial services or a complex operational environment.
• Experience in establishing a PMO in a transformational context is a significant asset.
• Strong understanding of Treasury Operations, financial systems (preferred).

Preferred Qualifications:

• Exceptional leadership, influencing, and stakeholder‑management skills.
• Strong analytical, planning, organizational, and problem‑solving abilities.
• Excellent communication skills with an ability to prepare executive‑level materials.
• Demonstrated ability to navigate ambiguity and drive clarity in complex initiatives.
• Deep knowledge of project and portfolio management methodologies and tools.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$125,100.00 CAD - $175,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.