Posted:
9/5/2024, 10:36:45 AM
Location(s):
Wisconsin, United States ⋅ Menomonee Falls, Wisconsin, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
IT & Security
Role Specific Information
Job Description
About the Role
As Support Technician, you will provide support for all technologies within a Distribution Center or corporate environment. You will identify, troubleshoot, and remediate issues that arise, take ownership of all IT building-related incidents and monitor system activity to ensure the availability and performance of all Kohl’s IT business services.
What You’ll Do
Resolve first-level service calls in accordance with procedural and security standards and log and track issues using an automated Service Management System
Assist in the investigation of issues and deliver appropriate remedy and response
Follow established operational processes and procedures and use the tools available to respond to identified performance issues
Maintain knowledge of production system resolution procedures and ensure readiness to execute by reviewing knowledge base entries
Monitor system activity and inform the team of any perceived trends in received calls
Create and monitor vendor service calls
Develop an understanding and knowledge of Kohl’s operating environments, policies and procedures
Perform routine and preventative maintenance and provide support in the development and maintenance of operational procedures
, set up and test new hardware, peripherals and software and administer asset inventory management
Additional tasks may be assigned
What Skills You Have
Required
Excellent problem-solving skills
Basic technical understanding of the various hardware, software and networking systems
Ability to work independently and as part of a team
Excellent communication and organizational skills
Preferred
Two-year degree in Computer Science or related field
Previous IS experience.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; and establishing personal networks
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Ability to perform the accountabilities listed in the “What You’ll Do” Section
Ability to comply with dress code requirements
Basic math and reading skills, legible handwriting, and basic computer operation
Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company
Ability to learn and comply with all company policies, procedures, standards and guidelines
Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel
Ability to work as part of a team and interact effectively and appropriately with others
Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
Ability to satisfactorily complete company training programs
Ability to use a personal computer for tasks such as communicating, preparing reports, etc.
Ability to plan, prioritize and monitor activities across business units
Ability to complete or oversee the completion of assigned projects in a timely manner
Perform work in accordance with the Physical/Cognitive Requirements section
Physical/Cognitive Requirements
Ability to lift up to 50 lbs
Ability to navigate stairways in an industrial facility
Provide after-hours support as required
Website: https://kohls.com/
Headquarter Location: Menomonee Falls, Wisconsin, United States
Employee Count: 10001+
Year Founded: 1988
IPO Status: Public
Industries: Apparel ⋅ Beauty ⋅ Home Decor ⋅ Jewelry ⋅ Retail