Job Family:

Business Operations

Travel Required:

Up to 25%

Clearance Required:

None

What You Will Do:

The Commercial Director, Managed Services will plan, develop and implement the commercial function for Guidehouse Managed Services (GMS). He/she will be responsible for driving the adoption of outsourcing commercial best practices through each phase of our sales and delivery lifecycle, across all programs. His/her success will be gauged by the effectiveness by which commercial gaps are mitigated across our programs and the rollout of a contract compliance framework all managed services offerings and engagements.

Responsibilities and Duties:

• Plan, develop and implement the commercial management function for GMS.
• Develop implementation strategy for roll out of commercial management framework across existing programs and new opportunities, appropriately considering all phases of the opportunity and delivery lifecycle.
• Establish contract compliance framework and governance approach.
• Establish appropriate commercial rigor for auto renewal contracts.
• Establish effective and collaborative relationships with all stakeholders.
• Assist with development of pricing and deal structure for new offerings.
• Establish process for scope changes on contracts to ensure appropriate commercial considerations.
• Review SLAs and KPIs for all new opportunities and rationalize for commercial viability. Inform pricing approach.
• Drive high levels of people engagement by maintaining a highly collaborative and inclusive work environment.
• Work closely with GMS leaders, Segments and Corporate Functions to drive the adoption of commercial best practices across the entire sales and delivery lifecycle of outsource programs.
• Establish collaborative working relationships across all GMS stakeholders and client teams.
• Continually assess commercial management function scalability needs.

What You Will Need:

• 15+ years' experience with the majority of that experience in Business Process Outsourcing (BPO) as a commercial director or delivery leader.
• Expertise in establishing a commercial governance framework for BPO.
• Experience in Revenue Cycle Management, Financial Crimes Compliance or Finance & Accounting functions highly preferred
• Experience in implementing commercial best practices and processes for contract compliance while achieving demonstrated improvement in results.
• Ability to translate KPIs / SLAs into commercially meaningful thresholds for gauging acceptable/ unacceptable risk of these business process outsourcing programs.
• Ability to travel domestically or globally as needed (expected travel ~25%).
• Ability to forge effective working partnerships across all levels of the organization
• Bachelor's Degrees from accredited University or College

What Would Be Nice to Have:

• Experience driving organizational change / transformation.
• Experience with use/adoption of automation / AI.

The annual salary range for this position is $155,000.00-$259,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.