Manager, Technical Account Management (India)

The Okta Technical Account Management Team

The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity. We act as “Field CPO” for our customers, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s workforce identity strategy, customer identity strategy, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal.

The TAM Manager Opportunity

This is an exciting opportunity for a seasoned TAM leader to be the first boots on the ground in a new office, and help operationalize our TAM Global Innovation Center. You will assemble and grow out a new team of top technical talent around a single mission: Make our customers more secure. This role will specifically focus on building a global team, and report directly to a senior leader in the United States.

As the Manager of Technical Account Managers, you will have a unique opportunity to build a team of A-players and develop an operating motion that drives high impact in various parts of the world. You will oversee team performance, drive customer success initiatives, and foster strong relationships between our customers and our technical teams. Your leadership will be instrumental in ensuring our customers receive the highest security and IAM advice while achieving their business objectives. The role requires excellent strategic, analytical and business process skills to effectively grow and nurture our growing team and customer base. 

What you’ll be doing

• Working with leaders from the US to define the strategy and success metrics for the TAM innovation center
• Understand the talent landscape and design the appropriate hiring strategy to grow your team from scratch; partner with Recruitment to source, attract and hire the best technical talent in Bengalaru
• Partner with leaders across TAM, Customer Success, Sales, and Product to understand the pain points and requirements for your team
• Provide coaching and career development to grow the talent in your team, fostering a culture of collaboration, accountability and continuous improvement
• Effectively balance the workload and capacity of your team while ensuring you’re building talent for future demand
• Collaborate with TAMs to strengthen client relationships, addressing complex issues and ensuring customers receive proactive support tailored to their needs
• Ensure the TAMs exceed Okta’s expectations in core product and identity knowledge, communication, and execution and contribute to the larger TAM function
• Ensure that individual contributors create high-quality, customer-facing materials, including but not limited to Technical Success Plans, Business Reviews and Best Practices
• Establish clear performance objectives and regularly assess team members. Offer constructive feedback and support to enhance their skills while providing leadership and guidance to coach and motivate them toward optimal performance and career development
• Identify and implement best practices and process improvements to enhance service delivery, efficiency, and customer satisfaction
• Working with Finance and Operations to define quarterly budgets and manage headcount plans
• ​​Proactively identify potential churn or attrition risks in client accounts and develop strategies to mitigate those risks effectively
• Work closely with the assigned accounts to proactively find revenue growth opportunities and seamlessly pass the opportunity to sales/presales

What you’ll bring to the role

• Bachelor's degree or equivalent combination of education and work experience
• Multiple years experience managing TAM, presales, or equivalent technical solutions teams at any level; individual contributor experience in these roles a plus
• Experience managing a recruitment process and scaling a team
• Ability to provide AMER Time Zone support (preference)
• Ability to collaborate across a global organization and with external stakeholders
• Experience driving software adoption, and building and scaling technical account management practices
• Cybersecurity / SaaS background
• Center of Excellence / GIC experience advantageous

Our values - core competencies expected of our managers

• Always Secure, always on: Relentlessly champion Okta’s security-centric mission with our customers
• Drive what’s next: Distinguish ourselves as Identity thought leaders who mature our customers Identity architectures
• Love our customers: Give our customers a premium Identity experience
• Build it and own it: Solve hard problems together, own the outcome and impact, and empower each other to do the best work of our careers