Job Description:

Better and fairer care.  Always.

For more than 175 years, St Vincent’s Care Services has been a leading Catholic provider of Aged Care Services in Australia and the legacy of compassion, justice, integrity and excellence entrusted to us by the Sisters of Charity and their Founder Mary Aikenhead continues to inspire our work today.

What’s on your resume is important, but what’s in your heart matters more.

Because at St Vincent’s, kindness works for us.

We are seeking a personable, empathetic, and customer experience-driven Sales Account Concierge to will play a vital role in delivering a positive and supportive experience for individuals and families in our aged care and retirement living communities.

This is a full time 12 month contract based in Bronte and Edgecliff NSW on a hybrid working arrangement.

About The Role:

As a key member of the national Sales Team, your focus will be on enhancing the resident experience and driving the uplift of High Everyday Living Fees (HELF) and optional services. Key responsibilities include:

• Serving as the primary contact for HELF and optional services
• Promoting and selling HELF and optional services across multiple locations
• Managing the full sales lifecycle - from initial enquiry and sign-up to opting out of services as resident needs change
• Building trusted relationships with residents, families, and internal teams
• Providing empathetic guidance to individuals and families navigating service options
• Completing all required documentation and maintaining accurate records across CRM and care management systems

Things that work for us:

• Strong communication and interpersonal skills with the ability to genuinely connect with a diverse group of people
• A full drivers licence
• Previous experience in Account Management and customer-centric positions within the Aged Care, Health, or Community sector
• Knowledge of Residential Aged Care (RAC) legislation
• Ability to think creatively and thrive on helping people solve their challenges
• A Tertiary qualification in business, communications, marketing, or a related field or qualified by relevant experience
• Understanding of aged care funding models, particularly HELF and optional services, as well as general age care experience (desirable)

Things that work for you:

• Be part of a values-driven organisation committed to excellence in aged care
• Competitive salary packaging options
• Discounted private health insurance
• Employee Assistance Program for staff and their families
• Access to the Fitness Passport (FP)

At St Vincent’s we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming, safe, fair and impartial and invites people from all backgrounds to join us.

Pre-Employment Checks

Your employment is conditional upon the completion of all required pre-employment checks, including relevant immunisations.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

Reconciliation Action Plan

St Vincent’s Health Australia embraces Aboriginal and Torres Strait Islander people’s unique perspectives, knowledge, and culture. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation, https://www.svcs.org.au/people/aboriginal-torres-strait-islander-recruitment

How To Apply

Please submit your application via the Apply button, include your resume and a brief cover letter outlining your experience and suitability.

Respectfully, no recruitment agencies.

Closing Date:

11 December 2025 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct