JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation : Work in an environment where employees are valued and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

Purpose:

Under direct supervision, this position provides culturally congruent health education and navigation services. Community Health Workers will work with program staff and community providers to improve health outcomes.

Duties, Functions and Responsibilities:

 Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Provides culturally congruent health education to clients and groups. Assists clients in accessing community resources and other basic need support. Identifies client needs and connects client to appropriate resources. Identifies and documents cultural and socioeconomic barriers between clients and service providers. Identifies target population gatekeepers and outreach sites and conducts community outreach as requested. Provides continuous coaching and support for clients to sustain active participation in their personal health management, which may include performing home visits and assisting clients in appointments with primary care providers or other service providers. Maintains electronic health records and client information in accordance with HIPPA privacy standards. Facilitates communication and coordinates services between service providers and clients. Collaborates with other program staff to support continuum of services/care. Expands knowledge and understanding of community resources, services, and programs.

Responsibilities - Supervisor and/or Leadership Exercised:

 None.

Knowledge, Skills, and Abilities:

 Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of community and family environmental conditions that affect a client’s social adjustment.
• Knowledge of principles of culture, cultural competency, and cultural humility.
• Knowledge of public health and social service resources.
• Knowledge of principles and practices of case management.
• Knowledge of personal computers and word processing software.
• Knowledge of reporting procedures.
• Skill in communicating both orally and in writing.
• Skill in planning and organizing.
• Skill in establishing and maintaining effective working relationships with supervisors, co-workers, officials, clients, providers, regulatory agencies, and the public.
• Ability to demonstrate cultural and linguistic competency.
• Ability to work with and relate to individuals and families from diverse backgrounds and experiences.
• Ability to recognize and address barriers to care that result in better outcomes.
• Ability to plan and share culturally appropriate health information.
• Ability to complete applications for assistance.
• Ability to handle difficult situations with clients, providers, or others in a professional manner.
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work.
• Ability to maintain strict confidentiality as required by HIPAA and Texas privacy laws.

Minimum Qualifications:

Graduation from an accredited high school or equivalent, plus one (1) year of related experience providing services in a community setting.

Licenses and Certifications Required:

Successful completion of the State of Texas Community Health Worker certification within twelve (12) months of employment.

Notes to Candidate:

When completing the City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.

• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position. Be sure to provide the job title, employment dates, and description of responsibilities for all jobs you wish to be considered.

• The application is an official document; incomplete applications will not be considered. A resume will not be considered in lieu of a completed City of Austin application.

• Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar and spelling, in helping us screen applications and determine candidates to be interviewed.

• Work experience listed must include month, year, and a verifiable Supervisor or Human Resources phone number.

• When completing the supplemental questions, please note that your answers must be supported by information contained in your application.

• Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.

• This position is eligible for Public Service Loan Forgiveness (PSF) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans.

Salary Range and Benefits:

• Hourly Rate: $22.05-$24.26

Physical Work Location:

• 505 Barton Springs Rd. Austin, TX 78704

Hours: 

• Monday – Friday 8:00 am – 5:00 pm

Electronic Notification to Applications:

• Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment and minimize delays and costs.

• Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner

• Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days.

Tobacco-free Workplace:

• The City of Austin is a tobacco-free workplace. Use of tobacco products and/or e-cigarettes is not permitted on any City of Austin worksite- including construction sites, parking lots, garages, or in personal vehicles parked on the premises.

Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.