Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Program Project Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Graduate

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Assist clients in troubleshooting and resolving technical issues. - Collaborate with cross-functional teams to ensure timely resolution of client issues. - Document and maintain accurate records of client interactions and issue resolutions. - Stay up-to-date with product knowledge and industry trends to provide effective support. - Identify opportunities for process improvements and contribute to their implementation. Professional & Technical Skills: - Must To Have Skills: Proficiency in Program Project Management. - Strong understanding of project management methodologies and best practices. - Experience in managing and coordinating multiple projects simultaneously. - Excellent communication and interpersonal skills to effectively interact with clients and cross-functional teams. - Ability to analyze complex problems and develop innovative solutions. - Good To Have Skills: Experience with Agile methodologies. Additional Information: - The candidate should have a minimum of 2 years of experience in Program Project Management. - This position is based at our Bengaluru office. - A Graduate degree is required.

Graduate

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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